Senior Coordinator Quality, BE & Training - Motiongate - Dubai Holding Entertainment

About Dubai Holding Entertainment: 

Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security. 

Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline. 

Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season. 

As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts™ is the Middle East’s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE™ Dubai, LEGOLAND® Dubai and LEGOLAND® Water Park. 

Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more. 

Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit – reaching over 200 nationalities and 4 million listeners each week in seven languages. 

Building on ARN’s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.

Job Overview: 

Here's your chance to step into the role of Senior Coordinator Quality, Business Excellence & Training at Motiongate. In this position, you'll take on key responsibilities that include:

Process Development

• Coordinate the documentation of core & support function policies, processes, procedures & forms
• Process Flow charting & mapping
• Maintain all register of QMS / systems documents including policies, processes, and forms
• Coordinate the review, approval and release of policies, processes, procedures and forms as per policy

Process Implementation

• Implementation of the process management system to meet the Management System requirements
• Control the policies, processes, procedures, and forms database
• Manage communication program for new processes to internal stakeholders
• Work with process owners to maintain awareness levels of policies, processes, procedures & forms

Process Improvement

• Identification of process improvement opportunities across business units
• Apply standard process methodologies to achieve efficiency and customer satisfaction
• Monitor effects and improvement projects through business results

Data Analysis

• Manage the feedback process, identify the problems and execute the feedback process into action
• Improve the business excellence through monitoring, analyzing performance and taking corrective/preventive actions
• Improve the data accuracy in data warehouse by understanding the missing data elements and execute corrective plan to enhance the data streamline
• Manage Guest satisfaction survey, summarize/visualize results and highlight likely insights for the top management

Training

• Liaise with external training providers to organize relevant QHSE training activities for the individual or organizational needs identified
• Align and follow the learning and development standards and processes in the planning, administration, delivery and evaluation of training and other developmental activities
• Develop, organize, deliver and/or facilitate HSE trainings related to technical, behavioral, legal, compliance and other types deemed necessary to HSE
• Provide necessary welfare and emergency support and other arrangements to training attendees and ensure that notification, advise and reporting processes are adhered to in cases of incidents that happen during the conduct of training

About you: 

The preferred candidate for this role should possess the following experience and credentials:

• Minimum 4 years’ experience in Hospitality/Theme Park in Quality, Process Management, Guest Experience Management roles, and /or experience as an HSE Practitioner
• Minimum 2 years in creating and conducting training, or significant demonstrable experience in the design and delivery of learning activities
• Ability to communicate and coordinate effective with stakeholders
• Knowledge of budgeting, procurement and other financial processes
• Writing process documentation

About the Benefits: 

In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow. We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!