Location: Dubai
What can you expect?
As a Senior Client Relationship Manager (Health & Benefits) at Marsh Dubai, you will be the focal point for a large portfolio of clients, ensuring seamless service delivery across different areas of Marsh. Acting as a trusted advisor, you will bring expertise in benefits strategy, project management, and negotiations while maintaining a strong commitment to excellence.
You’ll be part of a dynamic, experienced, and collaborative team with a positive working atmosphere. From day one, we’ll provide you with comprehensive training, both on and off the job, to set you up for success. This role offers a high degree of accountability, making it both exciting and rewarding.
We will rely on you to:
Client Relations & Benefits Expertise
- Lead relationships with existing and new MMB clients, developing tailored regional benefits strategies.
- Build a deep understanding of the regional benefits landscape and market trends.
- Foster strong client relationships, understanding their business needs and employee benefits philosophy.
- Conduct benchmarking exercises to compare client benefits against market standards and peer groups.
- Produce quarterly claims analytics reports, identifying cost drivers and trends to support cost-containment measures.
- Oversee the renewal of insured benefits programs and ensure clear communication to employees.
Market Insight & Relationship Building
- Stay informed on insurers’ service propositions and capabilities to provide well-founded recommendations.
- Establish and maintain strong relationships within the insurance market.
- Collaborate with underwriters on claims and funding strategies for MMB clients.
- Participate in negotiations on insurer service-level agreements.
Portfolio Growth & Business Development
- Identify new business opportunities through research, referrals, and personal networks.
- Explore opportunities for expanding services within existing client accounts.
- Work closely with other Marsh McLennan practices to identify cross-selling opportunities.
Process Compliance & Financial Targets
- Adhere to internal servicing guidelines to ensure best-in-class customer experience.
- Ensure accuracy in policy contracts and client documentation.
- Maintain compliance with company policies and regulatory requirements.
- Meet individual targets for client retention and new business acquisition.
- Track and report revenue performance on a monthly basis.
Leadership & Communication
- Mentor and support junior team members, promoting best practices.
- Maintain proactive communication with internal and external stakeholders globally.
- Bring innovative ideas and solutions to address outstanding client needs.
Ad Hoc Projects
- Take ownership of special projects as assigned by senior leadership, ensuring timely delivery.
What you need to have:
- Strong technical experience in Employee Health & Benefits (EH&B)
- Deep knowledge of the regional insurance market
- Excellent communication and relationship management skills
- Strong analytical and problem-solving abilities
- Effective negotiation and project management skills
What makes you stand out:
- Strategic and analytical mindset, with the ability to interpret complex data
- Innovative thinking, always looking for ways to enhance EH&B services
- Proactive and forward-thinking, ensuring clients stay ahead in an evolving benefits landscape
- Proficiency in Arabic Language
Ready to make an impact? Apply now!