Senior Clerk - OPS-ATM Operations(Outsource)

Role      : Senior Clerk 
Location:  Abu Dhabi                    
Role Purpose:
 

To coordinate Corporate Cash Collection, Deliveries & Smart Cash Deposit Machine Operations 
    
Key Accountabilities of the role      
 

RESPONSIBILITIES:

1. Fund Movement Coordination:
   • Assist in coordinating fund movements with the Central Bank of the UAE (CB) and the Cash-in-Transit (CIT) company.
   • Ensure compliance with all CB regulatory requirements and guidelines.
2. Data Entry and Reporting:
   • Enter data related to counterfeit notes reported from corporate collections, Smart Cash Deposit Machines (SCDMs), and branch counters into the UAE CB portal.
   • Follow up on acknowledgments and analysis reports from the CB.
3. Coordination and Communication:
   • Coordinate with CIT vendors for cash withdrawal/deposit requests.
   • Communicate with internal units regarding customer account holds/releases and batch posting.
4. Cash Distribution and Collection:
   • Coordinate the distribution of new notes to ADIB branches and groups.
   • Assist in the crediting process for corporate cash and SCDM collections across the region.
5. SLA Review and SOP Updates:
   • Participate in preparing and reviewing SLAs for SCDM and corporate cash collection and delivery.
   • Update standard operating procedures (SOPs) for cash management, corporate collection, and CIT processing.
6. Monthly Reporting:
   • Generate monthly MIS reports on corporate cash collection for the business team.
   • Maintain an updated list of active corporate clients and monitor the central cash team’s capacity and productivity.
7. Departmental Testing and Analysis:
   • Participate in quarterly control testing for the central cash management unit.

Contribute to improving departmental operations through periodic analysis of RCSAs, key performance indicators (KPIs), and key risk indicators (KRIs)
 

Specialist Skills / Technical Knowledge/ Education Required for this role:
 

1. Bachelor’s degree in commerce.
2. Effective coordination and communication skills. Ability to liaise with internal and external parties.
3. Basic accounting and cash management skills
4. Experience in handling complex processes and customer follow ups
5. Financial Reconciliation & settlement management