Job Summary:
The Senior Business Process Engineer role is responsible for process design, re-engineering for optimization and the associated KPIs. This role will work with process owners and cross-functional teams to prepare the organization for implementation of those processes and/or changes. The Senior Business Process Engineer will drive the organization to form best practices and continuous improvement.
Main Duties/Responsibilities:
Process Creation, Improvement and Optimization
- Analyse, design, and implement business processes to ensure optimal performance and efficiency.
- Lead cross-functional process improvement projects to align with the organization’s strategic goals.
- Identify inefficiencies and bottlenecks, proposing solutions backed by data-driven analysis.
Operational Excellence
- Develop and maintain process documentation, including workflows, procedures, and controls.
- Establish key performance indicators (KPIs) to monitor the effectiveness of business processes.
- Ensure adherence to regulatory and compliance requirements within the health insurance industry.
Change Management
- Drive organizational change management efforts to support the implementation of new processes.
- Collaborate with stakeholders to ensure smooth adoption and integration of process improvements.
- Facilitate workshops and training (material and sessions) to promote a culture of continuous improvement.
Data Analysis and Reporting
- Conduct root cause analysis and data analysis to identify improvement opportunities.
- Work with Data and Analytics team(s) to capture operational data and reporting requirements
- Prepare detailed reports and dashboards to communicate findings and track progress.
Team Leadership and Mentorship
- Mentor and coach team members on process improvement methodologies.
- Provide thought leadership and expertise on BPM best practices.
Experience/Qualifications and Skills Required:
- Bachelor’s degree in business administration, Industrial Engineering, Healthcare Management, or related field.
- Advanced degree (MBA or equivalent) is a plus.
- Certified Six Sigma Black Belt (mandatory).
- Certifications in Business Process Management (e.g., BPMN, CBPP) are highly desirable.
- Minimum 10-15 years of experience in business process engineering, preferably within the health insurance or healthcare sector.
- Proven track record of leading large-scale process improvement projects.
- Strong knowledge of BPM tools (IBM Blue Works preferred).
- Expertise in process mapping, workflow design, and automation.
- Analytical mindset with proficiency in data analysis tools (e.g., Excel, Power BI, or Tableau).
- Exceptional communication and stakeholder management skills.
- Solid understanding of health insurance operations, regulations, and compliance requirements.
- A strategic thinker with the ability to see the big picture while focusing on detailed process improvements.
- Experience and/or knowledge in Agile methodologies.
- A self-starter who thrives in a fast-paced, dynamic environment.
- Fluent in English is must, Arabic a plus.
- Collaborative team player with a customer-centric mindset.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.
