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We are building a team of ‘Mass Spectrometry Service Experts’ - technicians and scientists - who will be responsible for the customer support of our new Mass Spectrometry analyzer. This international team will do the cross-country support remotely and on-site in Europe and Middle East. Do you feel the passion, and would you like to be part of this new exciting journey?
Purpose
We are currently seeking a highly skilled and experienced Senior Application Specialist with mass spectrometry (MS) experience and/or liquid chromatography (LC) knowledge to join our international team. As an Application Expert, you will be responsible for providing comprehensive cross-border support to our customers in hospitals and commercial laboratories and to our field service colleagues in Europe and the Middle East. This role involves remote- and on-site service activities including handling inquiries, troubleshooting failures, conducting trainings, and ensuring information and knowledge transfer.
You Responsibilities
You will handle customer and staff inquiries through phone, digital tools, and written communication.
You will identify and troubleshoot failures remotely and manage complex complaints.
You conduct customer and staff training on the new Roche Mass Spec analyzer.
You support product updates, launches and monitoring.
You perform different on-site service activities (e.g. installations, maintenances and modifications) and troubleshoot complex failures
Who You Are
You hold a Master/Bachelor in Natural Sciences (e.g., biology, chemistry) or Biomedical Engineering) or related
You have a substantial level of experience in the medical or technical environment, with focus on quantitative mass spectrometry and / or liquid chromatography. And advanced application knowledge in medical analysis systems and quality assurance; IT knowledge (connections and network) and engineering experience are appreciable
You are customer focused and good at establishing rapport with customers
You have excellent interpersonal skills, able to communicate effectively, and able to work effectively in an intercultural team environment; high conflict resolution skills
You have advanced analytical and problem-solving skill, and are able to work under pressure
You are fluent in both English and Arabic language
You are flexible, mobile, and willing to travel up to 25% of the time across Middle East and Europe
If you are a highly motivated and experienced Mass Spectrometry Application Expert with a passion for providing exceptional customer support and possess the necessary applicative expertise, we would love to hear from you. Be part of the future, join our team and contribute to our mission of making a difference in the lives of patients and healthcare professionals.
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an Equal Opportunity Employer.