Company:MarshDescription:
Marsh McLennan is seeking a highly skilled and motivated Senior Analyst – Onsite Technical Support to join our team in Dubai, United Arab Emiratis’ office.
What can you expect?
As a Senior Analyst – Onsite Technical Support, you need to have a strong background in providing technical support, excellent problem-solving skills, and a proactive approach to customer service.
- Support the team's abilities and functions through positive customer relations
- Contribute to the improvement and enhancement of processes and procedures
- Stay updated on current technologies through employee and company-sponsored training, periodicals, and regular interaction with team members
We will count on you to:
- Preform installation, training, maintenance, troubleshooting, and repair of all OpCo desktop hardware and software technology
- Assist in the setup and operation of audio-visual hardware as required by end users
- Determine appropriate hardware and software based on corporate policy and end-user requirements
- Respond to incidents within SLA or in a timely manner, with the appropriate level of urgency, and follow up with customers on all issues
What you need to have:
- Bachelor’s degree in engineering, Computer Science engineering or any relevant field
- Minimum 8+ years of experience in IT Support
- Fluent English speaker (written or spoken) is a must
- Exceptional customer service and communication skills
- Proficient in using incident management systems and other relevant tools
- Experience in End User Support, Office Technology - building laptops - mobile phones and IT trouble shooting. If possible, Network, Audio Visual, Server Room, IT Security, Asset Management experience
- Proven experience in Functionality in a server room
What makes you stand out?
- Strong knowledge of desktop hardware and software technology
- Excellent problem-solving and troubleshooting skills
- Ability to work independently and as part of a team
About us
Marsh is the world’s leading insurance broker and risk adviser. With over 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan(NYSE: MMC), the world’s leading professional services firm in risk, strategy, and people. With an annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, and follow us on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.
Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.
