Security Engineer - F5 & PAM

Help AG is looking for a talented and experienced Security Engineer - F5 & PAM who will have strong experience in Fortinet technologies and a willingness to learn CyberArk or other Privileged Access Management (PAM) solutions. The primary responsibility of the Security Engineer will be to ensure the smooth operation, monitoring, and management of Fortinet/CyberArk devices and platforms.

Responsibilities

• Perform day-to-day operations to ensure the smooth functioning of Fortinet/CyberArk devices.
• Conduct site assessments and manage inventory related to security devices.
• Monitor and manage the solution to detect and identify cybersecurity incidents.
• Provide comprehensive environment monitoring services.
• Review and implement attack surface management, security incident response processes, and procedures to mitigate and remediate threats.
• Continuously assess and implement security concepts, latest threats, and vulnerabilities.
• Utilize incident, event, problem, configuration, change, and release management practices to report, track, implement solutions, and resolve security-related issues.
• Update security parameters recommended by Fortinet/CyberArk and as per business requirements.
• Recommend and implement vendor best practices.
• Maintain workflows, alerts, and notifications related to security incidents.
• Ensure compliance with SLA levels and manage services including Fortinet Firewalls and CyberArk platform.
• Configure and manage Fortinet firewalls according to best practices.
• Keep firewalls up to date with the latest software updates and patches.
• Provide technical support to customer IT teams for firewalls.
• Support security audits of Fortinet firewalls to identify potential risks.
• Optimize and perform performance tuning on security devices.
• Transfer knowledge and document firewall configurations.
• Provide support options including onsite, phone, online chat, email support, and onsite support.
• Perform health checks and generate log reports for security devices.

Qualification & Skills

• Bachelor’s degree in computer science, Information Technology, or related field.
• Strong experience in Fortinet technologies, with a focus on firewall management.
• Experience with CyberArk or other Privileged Access Management (PAM) solutions is a plus.
• Solid understanding of security concepts, latest threats, and vulnerabilities.
• Familiarity with incident, event, problem, configuration, change, and release management practices.
• Excellent communication skills and ability to work collaboratively with internal and external stakeholders.
• Strong analytical and problem-solving skills.
• Relevant certifications such as Fortinet NSE, CyberArk Certified Defender, or similar certifications are preferred.
• Experience in managing security audits and compliance requirements.
• Ability to prioritize tasks, work independently, and meet deadlines in a fast-paced environment.

Benefits

• Health insurance with one of the leading global providers for medical insurance.
• Career progression and growth through challenging projects and work.
• Employee engagement and wellness campaigns activities throughout the year.
• Excellent learning and development opportunities.
• Annual flight tickets to home country.
• Inclusive and diverse working environment.
• Flexible/hybrid working environment.
• Open-door policy.

About Us

Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses across the Middle East with strategic consultancy combined with tailored information security solutions and services that address their diverse requirements, enabling them to evolve securely with a competitive edge.

Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.

Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity.

With best of breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.