Draft, edit, and proofread emails, letters, reports, and other documents. Ensure that correspondence is accurate, professional, and aligned with organizational guidelines. Receive, categorize, and prioritize incoming correspondence for the department. Maintain a correspondence log to track the status of communication and ensure prompt responses. Follow up on responses to ensure deadlines are met. Act as a point of contact between internal departments and external clients/stakeholders. Coordinate with relevant team to gather information or draft responses to specific inquiries. Maintain accurate records of all correspondence. Ensure confidentiality and comply with data protection policies. Address inquiries from customers with professionalism and courtesy. Provide consistent follow-up on queries. Identify and suggest improvements in correspondence handling to enhance efficiency. Requirements Diploma or Degree in business administration 2-3 years in the same field and proven work experience as an Administrative Officer or Office Administrator in the same field with Good communication skills Excellent verbal and written communication skills Strong organizational and time-management abilities. Proficiency with office software (MS Office Suite, email platforms). High attention to detail and ability to handle sensitive information confidentially. Ability to work independently and as part of a team Benefits Paid Annual Leave Free Medical Insurance Return Air Ticket every two years