DUTIES AND RESPONSIBILITIES:
• Monitor the schedule utilization for each modality
• Attending phone calls from Direct line to the department
• Scheduling appointments according to patient availability and conditions of the schedule
• Performing Outbound calls and receiving Inbound calls from the clinics and patients
• Anticipates and sets priorities to support department needs and follows policies and
procedures for achieving them.
• Supports the Hospital Policies and Procedures.
• Supports the Department Policies and Procedures.
• Coordination with PRE supervisor for monthly Rotation and monitoring of the performance for the staff
QUALIFICATIONS & SKILLS:
• Bachelor's Degree
PROFESSIONAL EXPERIENCE:
• Minimum of three (3) years of experience in a similar field
• Excellent English verbal and written communication skills
• Computer literacy is essential
• Very good understanding of hospital operations
• Experienced with call center/related
• Strong leadership experience
• Excellent relationship management
• Organised and thorough
• Proper phone etiquette