Salesforce Technical Architect- Cross-Cloud
At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design and technology together to arrive at solutions that set the bar higher for everyone.
We use these values to fuel superior results:
Lock arms
We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.
Show hustle
We’re not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional.
Embrace change
From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what’s next.
Elevate empathy
We listen before we act. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability.
Never settle
We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas.
But enough about us.
Let’s talk about you.
As a Senior Salesforce Technical Architect at Horizontal Digital, you will manage, develop, and implement technology solutions for clients. The role is critical for the team and for our Salesforce projects.
We’re looking for a digital technology expert who is comfortable leading as a player/coach, as well as pre-sales activities. In this role you will manage developer resources and work side-by-side with project teams as an active participant defining requirements, shaping technical solutions, and taking a hands-on approach to implementation and quality assurance. You will work across multiple projects with a diverse team consisting of a mix of front and backend developers, digital strategists, project managers, and the UX/creative team. Your goal is to manage a team to produce great work, expand our technical capabilities, and help clients meet digital objectives.
What you’ll do:
Horizontal Delivery Practice and New Business Development
- Supporting pre-sales activities inclusive of participating in sales calls and proposal development
- Work with functional and business clients to determine solutions that drive additional business value
- Work with Salesforce products including core: Sales, Service, Data , Experience and Marketing Cloud
- Based on client requirements, define, and refine integrated enterprise solution architectures leveraging cross-cloud Salesforce technology and products
- Estimate the effort required to implement the proposed solution and define delivery approach.
- Communicate concepts, architectures, solution approach options and evaluations through effective diagrams and written materials.
- Complete analysis of client business and technology needs against Salesforce features and functionality.
- Articulate Horizontal Digital Salesforce practice capabilities, offerings, and value propositions.
- Drive practice thought leadership, offerings and innovative approach to solutions on behalf of clients.
- Participates in practice events and training (internal or external).
- Mentor associate Solution Architects and/or delivery team members in related activities.
- Maintain industry and ecosystem knowledge and certifications.
- Lead the expansion of existing practice capabilities into emerging technologies within our core competencies.
- Collaborate with functional and technical teams to deliver best in class solutions.
Client and Technical Delivery
- Become a trusted advisor to our clients and facilitate ongoing communications and guiding efforts to manage and exceed client expectations.
- Identifies business needs and designs elegant technical and functional solutions.
- Manage client expectations by identifying and communicating risks and trade-offs.
- Gather and document client requirements providing different solution options as needed.
- Work creatively and analytically with clients to understand business needs and create technical solutions in a problem-solving environment
- Develop solutions for fit and scalability, while ensuring that they confirm to long-term strategic priorities
- Evolve and shape the strategy, architecture, platform and standards for the integration team
- Specify and publish standards around API’s
Who you are:
- You enjoy being in front of the client and have professional services experience.
- You are confident in your ability to lead the Pre-sales activity.
- You are skilled at designing and implementing Salesforce solutions.
- You have experience owning best practice, developing and sharing best approach and process. Have the ability to work closely with clients to define and derive the solutions
- You have the ability to collaborate with development teams to help define solutions.
- You have the ability to work closely with clients to define and derive the solutions
What you bring:
- 5+ years of client-facing consulting/professional services experience.
- 5+ years of experience designing and implementing Salesforce solutions.
- Experience in any of the following is a plus: Interaction Studio, Datorama, Customer 360, Tableau CRM.
- An understanding of implementing SF solutions with an emphasis on Sales and Service Cloud.
- Experience working within cross-functional project team to understand requirements and deliver solutions
- Solid stakeholder management and communication skills, and the ability to articulate transformation journeys and outcomes.
- Ability to engage with senior clients, including C-level clients in a business-centric, business outcome-oriented dialogue.
- Salesforce certification(s) and overall understanding of capabilities of Salesforce products
- Experience defining the structure of the system, it’s interfaces and the principles that guide the client
- Bachelor’s degree preferred.
