Ensure delivery of quality releases in a timely manner.
Work within a team of Salesforce QA engineers and testers and establish as well as consistently improve testing best practices.
Coordinate with the development team to ensure all bug fixes are checked-in; environments are stable and ready for use; customer communication is ongoing and open; and releases are properly tested, documented, and validated.
Define test strategies, plans, test cases, tasks, and estimates as well as execute tests to meet stakeholder requirements.
Develop, implement, maintain, and enhance test plans, scripts, and methodologies to ensure compliance with system specifications.
Perform in-depth, detailed investigations into quality issues to discover root causes, and then work closely with the development team to develop solutions that resolve the issue.
Work closely with software developers to develop test specifications and build test cases to test product functionality rigorously and investigate all potential product test failures.
Write functional test scripts, conduct functional testing, capture test results, and validate defect fixes.
Own and deliver on the overall process and reporting including test results delivery, analysis reports, logs, and key metrics.
Actively participate in design and sprint planning sessions offering inputs from a QA perspective
Produce reports on testing progress for internal and external stakeholders
Experience:
Minimum BS. in computer science, software engineering, IT or similar related fields.
7+ years of Salesforce ecosystem (e.g., Sales Cloud, Experience Cloud, and Service Cloud) and quality assurance experience.
Extensive experience with manual functional, regression, end-to-end, integration, user acceptance, automated, and smoke testing.
Strong experience with test software and tools, such as Jira.
Proven delivery experience in a fast-moving, dynamic startup environment.
Trustworthy, team-oriented, and transparent.
Experience working with test automation platforms, such as Selenium.
Salesforce certifications (e.g., Administrator, Advanced Administrator, Platform Developer I, Platform Developer II, Sales Cloud Consultant, or Service Cloud Consultant).
Tenaciously skilled in troubleshooting, problem-solving, and attention to detail.
