Sales Support Specialist

General Description: The primary responsibility of the role is to enable the sales function by acting as a key source of information and coordinator for the sales staff.

Sales Administrative Support

• Manage price spreadsheets, update indices and exchange rates in agreements with contract clauses. Manage price exceptions, changes and increases.
• Manage price inquiries for spot or small volume customers.
• Maintain sales data in internal systems (new customer set up, new products, new bill to/ship to).
• Support to continuously develop, improve and/or maintain a high degree of automation with regards to establishing required Business Unit demand views and making them available in an easy way for all involved in the Demand & Supply Review process, based on global reporting and analysis tools (e.g. per Business Unit, Sales Manager, Product Group, Site, Customer, Product)
• Be an active member of the global community of Demand Planners (from other SBUs) and IT (who are providing the supporting tools, ego SAP, data cubes, tableau reporting) with the objective to contribute for continuous improvement of global processes, tools and data including training of all involved people

Ø Send price change notification letters to customers (Monthly/Quarterly/Special/List).

• Execute rebate clauses; calculate customer rebates with adherence to contractual requirements and execute distribution to customers.
• Communicate with Finance to ensure proper accrual of monies to support final execution of rebates.
• Assist in submitting documentation to customers like TDS, MSDS, product specs, ISO-certificates and initiate sample requests both plant and Octochem.
• Follow-up on Internet inquiries and sample requests.
• Create and maintain sample requests via Octochem, SGS and SI facilities
• Follow up on Regulatory and RIVO to assure timely communication to customers.
• Coordinate answers to customer questionnaires (involving several departments, or regulatory, customer/supplier set-up…).
• Collect data for RFQ-related documents.
• Interface with logistics to obtain freight quotations, check discrepancies, coordinate freight costs in contracts/ price lists.
• Interface with Customer Service in case of discrepancies between order and quotation, assist in resolving.
• Assure export orders are confirmed and pricing and commissions are properly accounted for in SI systems.
• Assist with new customer set up.
• Help facilitate interface with resupply/planning.