Job Description
Provide comprehensive support to the trade, corporate and direct customers across all sales channels within UAE Sales with high level of efficiency to deliver results. Collaborate with the field sales force and commercial managers on all sales and marketing activities with the aim of achieving the set revenue target.
Job Accountabilities:
- Support internal and external customers by addressing their queries in a timely manner and offering guidance as required.
- Handle all trade related general booking queries including medical assistance, Skywards, other ancillaries and liaise with the relevant departments to deliver high quality focused customer service.
- Provide booking/ticketing support for EK sponsored events by coordinating with the internal/external customers, and ensure the allocated budget is effectively utilised and accurate records are maintained.
- Prepare and handle EK corporate travel agreements for all accounts and communicate booking/ticketing conditions to the trade partners.
- Assist all commercial stakeholders with inaugural flight invitations by coordinating with the important passengers (IP/VIP/CIP) with all booking/ticketing and special requirements.
- Maintain up to date EK booking/ticketing procedures and policies on Emirates Partner Portal (EPP) for all trade partners to minimise queries on all communication mediums.
- Promptly distribute trade communication (B2B) endorsed and provided by CCMB to all internal/external customers.
