Job Description
1.1. Customer Interaction:
• Attend to customers by helping them select products and conducting demos.
• Ask the right questions to understand customer requirements and direct them to the appropriate products.
• Provide outstanding customer service by greeting customers in a welcoming manner and offering personalized recommendations.
• Drive sales through customer engagement, suggestive selling, and sharing product knowledge.
1.2. Customer Support:
• Respond to customer queries through call, chat, email, and walk-ins in a timely and accurate manner by either answering their questions or passing them to the appropriate support staff.
• Ensure customer support for new purchases or maintenance requirements.
• Manage customer inquiries and technical tickets, allocate tickets to the respective teams, and provide after-sales support.
1.3. Technical Demo Assistance:
• Greet customers and offer guided tours to showcase robot features and capabilities.
• Assist customers in hands-on interaction with the robots, providing real-time demonstrations.
• Gather customer feedback during showroom visits and relay insights to the sales and development teams.
• Support the setup of interactive displays, ensuring all robots are functional and optimized for demonstration purposes.
1.4. Event Participation:
• Stay updated with advancements in robotics and relevant engineering fields.
• Participate actively in company-organized robotic events like Robo CAMP, Robotics Championships, internships, exhibitions, and expos.
• Work flexible hours and at various locations based on event requirements.
1.5. Sales Coordination:
• Coordinate and assist the sales team by filing important details of requirement and communicating relevant information.
• Help create proposals, send them to clients, follow up on client responses, and schedule further meetings.
• Support sales through due diligence and provide other related assistance as needed.
1.6. Robot Setup and Maintenance:
• Set up robots as per the project document directed by the CEO/ Innovation Manager. This includes updating robots’ feed files, mapping, announcements, branding, and performance optimization, along with all necessary setup to deliver the robot.
• Maintain and manage robots in good condition, addressing any required repairs and fixes either at client premises or in the robot lab.
1.7. Performance Testing and IT Monitoring:
• Conduct integration tests, quality control, and submit reports while applying fixes.
• Record test procedures and results, and install, program, or repair controllers and tools.
• Monitor the performance of robots, ensuring they remain up-to-date and protected from manhandling, or damages for optimal productivity.
Requirements2.1. Degree in
Engineering, Mechatronics, or similar field, in Robotics, along with
exposure towards Robotics projects is preferred, but not a must.
2.2. The ability to multitask, work in a
fast-paced environment, and meet deadlines.
2.3. Consistent, accurate, and thorough with an
eye for details.
2.4. Excellent customer service, outstanding
communication skills, written and verbal skills are a must.
2.5. Discipline to keep the deadline-driven
environment, provide timely reports, and feedback.
2.6. The ability to
multitask, work in a fast-paced environment, and meet deadlines.
2.7. Must have Resident visa, with emirates id,
and NOC to work as intern.
Benefits3. Remuneration
3.1. 30
days of internship stipend is AED 75/- per day.
3.2. 31
to 60 days of internship stipend is AED 100/- per day.
3.3. 61
to 90 days of internship stipend is AED 125/- per day.
3.4. After
90 days of internship, the application will be reviewed for full-time position
with the company.
