Sales Support

INOI is an international technology company founded by European telecom experts in 2016, with headquarters in Dubai.

It specializes in developing modern mobile devices and offers a wide array of the latest smartphones, functional feature phones, and innovative tablets that incorporate advanced technology and stylish design protected by international and US legislation.

Our products are designed to simplify everyday life, providing users not only with communication tools but also with status accessories that enhance their individuality. We strive to create a unique user experience by offering intuitive and easy-to-use products, allowing customers to effortlessly engage with our ecosystem of devices and services.

INOI recognizes the importance of innovation and aims to be at the forefront of technological progress, offering solutions that anticipate and meet the needs of our customers worldwide.

We are looking for a Sales Support professional to join our team. The successful candidate will collaborate with our sales team to ensure the smooth functioning of all sales operations.

Responsibilities:

Order Processing:

• Process sales orders accurately and in a timely manner.
• Verify order information, pricing, and discounts.
• Coordinate with various departments to ensure timely order fulfillment.

Customer Support:

• Respond to customer inquiries and provide information about products/services.
• Resolve customer issues and concerns promptly and effectively.
• Maintain positive relationships with customers to enhance overall customer satisfaction.

Sales Support:

• Assist the sales team with administrative tasks, including preparing sales presentations and proposals.
• Generate and distribute sales reports on a regular basis.
• Manage and update customer databases and contact lists.

Documentation and Record-Keeping:

• Maintain accurate and up-to-date records of sales activities.
• Ensure compliance with company policies and procedures.
• Assist in preparing and organizing sales documentation.

Communication:

• Facilitate communication between the sales team and other departments.
• Keep the sales team informed of relevant information and updates.
• Communicate with clients regarding order status and other relevant information.

Inventory Management:

• Monitor and manage inventory levels to ensure product availability.
• Coordinate with the logistics team to track shipments and deliveries.

Reporting:

• Prepare and analyze sales reports to identify trends and opportunities.
• Assist in forecasting and budgeting activities.

Language Requirements:

• Excellent command of Russian and English.

Qualifications:

Educational Background:

• Bachelor’s degree in Business Administration, Marketing, or a related field.

Skills and experience:

• Demonstrated experience in sales administration or support roles.
• Proficient in using CRM systems and sales software.
• Excellent organizational and multitasking abilities.
• Strong attention to detail and accuracy.
• Effective communication and interpersonal skills.
• Experience with Microsoft Dynamics 365 Business Central or SAP ERP, and Microsoft Excel.

Team Player:

• Ability to collaborate and work effectively with cross-functional teams.
• Proactive and willing to take on new challenges.

Adaptability:

• Ability to thrive in a fast-paced and dynamic work environment.
• Willingness to learn and adapt to changing processes and technologies.

Office Address:

Our office is near Deira City Centre Metro Station, Dubai, UAE