Sales Manager - Leisure
(13953 )
Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.
Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.
About The Role
• Ensure that you fully understand the business strategy and positioning of the RARE Finds brand, and that you can effectively articulate this positioning in the marketplace. This is the responsibility of ALL sales and marketing professionals, regardless of their responsibility level.
• Support the Sales and Marketing team in maximizing the hotel's revenue and achieving resort goals and KPI’s by developing strategies and business plans to increase revenue.
• Rare Finds is a collection that brings to the forefront the essence of a place. Joining people together through authentic and soulful experiences, their proximity to rich cultures offers distinctly humbling journeys of incredible discovery.
• Being a Bab Al Shams Resort employee means embodying and conveying the brand mindset through the values of Connection, Warmth, Care and Empowerment.
Key Duties and Responsibilities
• Manage existing International FIT Leisure accounts, develop and drive new business for Bab Al Shams Desert Resort, and assist positioning the resort with international partners and Destination Management company (DMC) through offsite Sales Visits.
• Presents the key differentiators of the resort to partners through Sales Visits, 1 day per week minimum, Tuesday and/or Wednesdays and ensure their understanding of the value of the products and through Sales presentations/webinars, site inspections of the resort and FAM trips.
• Drive DMC and Tour Operating Contracting as per approved pricing with an up-to-date track record/ list of contracted partners
• In charge of communication to International and local leisure partners on special offers including retracting in case of Yielding specific periods.
• Penetrate the luxury segment FIT(Trade) and drive luxury business with the support of the Regional Sales Office towards the property.
• Maintains an awareness of competitor activity, developments and best practices and shares information with the team accordingly.
• Keeps up to date with the economic situation and monitors trends within the designated markets and industries and shares this information with the team accordingly.
• Takes a proactive approach to sales, anticipating potential opportunities and developing new opportunities.
• Develops strategic plans with the Kerzner RSO’s for specified region assigned and market sector and detailed account development plans for each key account.
• Retains, expands and grows revenue from designated geographic territories and market sectors.
• Communicate relevant promotions, tactical, availability calendar and stop sales as and when needed.
• International Business Travel & Sales Events/client visits as and when required.
• KPIs are built on daily sales activities and the ability to build long-term, value-based customer relationships that enable the achievement of hotel sales objectives.
• Conducts appropriate number of proactive sales activities (including appointments, site inspections, sales trips, trade shows, fam trips, client entertaining including entertainment, overseas road shows and events) and ensures that this is recorded appropriately in Salesforce.
• Develops and maintains detailed knowledge of all aspects of the hotel in order to sell effectively and ensures that the client has accurate and adequate information in order to be able to confirm the business.
• Oversees the hotel’s relevant sections of the sales database (Opera Sales & Catering) in alignment with designated market sectors and territories ensuring data maintenance and tracking is adhered to.
• Effectively manage communication between the Sales and Reservation team, front office, and operations teams in relation to FIT Leisure.
• Manages and develops relationships with key internal and external stakeholders.
• Responsible for the co-planning, development, and the day-to-day management of assigned accounts and partners in relation to FIT Leisure.
• Resolves guest’s issues that arise from the sales process and brings issues to the attention of leadership as appropriate. This mainly includes feedback from international tour operators and local DMC business with relevant market reports.
• In charge of local DMC, any business related to conference, groups and events should be passed on to the Event Sales department to handle.
• Conducts surveys of local/competitor market for designated territories and market sectors making recommendations, ensuring we remain competitive.
• Partners with the leadership team to understand the business needs and develops a relevant sales plan to support strategic objectives (during weekly strategy meeting).
• Leads by example and as and when required may be asked to mentor junior members of the team.
• Tracks key business indicators to determine the effectiveness of current systems and processes and identifies areas for improvement.
• Assists in planning and ensure delivery of sales plans for which you are responsible.
• Collects customer/partner data from own customers and support team in collecting theirs.
• Ensures all customer/partner data is collated and summarized in useable format.
• Delivers and facilitates team to deliver the Brand message to customers.
• Uses data accurately to guide sales activity including cost/benefit, cost of sale and ROI analysis.
• Achieves hotel revenue, room night goals in the leisure market segments as laid down in the Commercial Plan
Experience & Educational Requirements
• Hospitality Qualification
• Possessing good spoken and written English; Speaking an additional European language is an advantage
• Min. 2 years in Sales in a luxury 5-star hotel working at a Manager level within the leisure market.
• In-depth knowledge of the UAE market and Strong background in the leisure and travel trade market
• Segment knowledge and skills including principled negotiation, contracting and service-level agreements.
• Proven results in a Sales role
• Experience with Data analysis and interpretation
• Demonstrated successful account management.
• Strong orientation towards customer service
• Highly organized and proactive and be able to meet deadlines in a fast-paced environment.
• Presentation skills
• Initiative and Commitment to Achieve
• Customer service oriented
• Attention to detail.
• Problem Solving and Decision Making
• Influence & Negotiation
• Ability to prioritize tasks.
• Problem solving and decision making.
• Leadership skills
• Effective Communication
Join a team that is warm,caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
