The job profile for this position is Sales Effectiveness Senior Analyst, which is a Band 3 Senior Contributor Career Track Role.
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Reporting to the Training and Development Manager, the learning specialist will help create and deliver exceptional learning content across the sales teams and engage with key stakeholders within the business. The learning specialist will also work closely with our Management team to ensure our staff are provided with a consistent and quality learning experience. They will deliver continual coaching across all distribution channels in addition to the team managers requirements in order to enhance performance. Gathering insights plays a key part in a team that will be pro-actively analysing key business drivers, designing plans, and setting comprehensive goals to maximise performance and productivity.
Main Duties / Responsibilities
Coach, train and develop across all distribution channels
Identify opportunities to enhance key sales metrics
Feeding back identified highlights and development areas from call listening
Dip checking and following up on agreed actions
Take calls and call listen in side-by-side setting
Work closely with Team Managers identifying needs
Complete associated admin tasks to evidence coaching
Provide insight on advisor behaviour/customer/market trends
Supporting strategy analyst in disposition checking
Work closely with insight specialist to identify additional opportunities and quick win areas through the use of voice analytics
Continuous feedback into VA tool to ensure consistent improvement
Work closely with sales intelligence team to understand deeper underlying opportunities to explore
Responsible for driving increased individual KPIs as well as overall department results
Embed sales, compliance and continuous learning culture
Deliver comprehensive and engaging training to new and existing Cigna employees across Direct, Retentions and Broker channels to optimize performance
Help design, conduct, and organize training programs to improve employee performance and ensure organizational productivity
Continuous development of onboarding and training strategies
Partnering with Sales Intelligence and Sales Excellence team to ensure data driven decisions are made as well as continuous regulatory and compliance improvements
Complete associated admin tasks to evidence training
Work to KPIs set out by Training and Development Manager
Continuous self-learning and development
Experience
Experience in developing others
Experience in multiple coaching techniques
Understanding end to end sales role
Track record of achieving sales targets
Ability to engage a wide audience whilst presenting
Comfortable and effective at delivering constructive feedback
Ability to work closely with key stakeholders at all levels
Experience in regulated sales environment
Ability and awareness to identify sales trends
Excellent listening skills, Excellent communication, and presentation skills
Enthusiastic and proactive personality
Ability to spot opportunities and drive positive change
Ability to work closely with key stakeholders at all levels
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.