Sales Junior Associate

About the Role

The outbound department of the contact center is a revenue-generating unit that makes calls to existing bank customers to promote additional products, ensuring basic eligibility and needs are identified.

We seek a friendly and customer-focused individual to join our Outbound Sales team in Dubai. In this role, you will be our valued customers' point of contact, to promote and sell bank’s selective products and project a professional company image through phone interaction

What You'll Do

• Make fresh outbound calls to generate new sale leads.
• Emphasize the advantages of the product, such as low interest rate, flexible repayment options, or highlight limited time offers or benefits to prompt immediate action.
• Establish credibility by providing transparent information and addressing concerns honestly.
• Follow-up on initial contacts as required to close the sale.
• Focus on day-to-day operations and ensure that targets are being met by the end of each month.
• Proactively identify gaps in the journey and process and develop actionable plans to enhance them.

What You'll Need

• High School / Bachelor's degree.
• Excellent English communication skills (written and verbal).
• Available to join immediately.
• Strong problem-solving and interpersonal skills.
• A proactive and customer-centric approach.

Bonus Points

• Previous experience in a Sales role, is a plus.

Benefits

• Competitive salary
• Incentives based on the KPIs achieved
• Health insurance
• Career development opportunities
• ENBD Employees' staff benefits

Tanfeeth

Established in 2011, Tanfeeth is the Gulf Cooperation Council’s (GCC) first large-scale Business Service Partner and fully owned subsidiary of Emirates NBD. Tanfeeth is dedicated to supporting the Emirates NBD Group by delivering regional expertise, cost productivity, and excellence in customer service delivery in terms of quality, consistency and efficiency, to the Group’s growing customer base.

In Arabic, ‘Tanfeeth’ means ‘getting the job done’ and that’s exactly what we do! We function as an operations and service platform with international customer service standards. Our end goal is to continue to raise the benchmark for customer service across the region and deliver exceptional customer experience through partnership, passion & people.