Organization Unit Purpose: The Outbound unit of the contact center is a revenue generating unit and makes outbound calls to the existing customers of the bank in order to cross sell a product/products, basis eligibility and need identified.
Job Purpose: To perform outbound calls to promote and sell bank’s selective products and project a professional company image through phone interaction.
Job Responsibilities:
- Make 40 – 70 fresh outbound calls to generate new sales.
- Generate possible customer’s leads.
- Describe products and services to customer to create interest in purchasing a selective product.
- Respond to queries with regards to products being promoted.
- Enter customer information into the CRM and update where necessary.
- Involve DSF (Direct Sales Force) whenever needed.
- Follow-up on initial contacts as required to close the sale.
- Complete call logs and reports.
- Other duties as assigned.
- Focus on day to day operations and ensure that targets for the day are being met
- Identify proactively opportunities to improve performance and create actionable plans that drive results
- Take customer calls and ensure that they are handled to satisfaction.
- Ensure Tanfeeth OM is applied in the unit’s daily activity
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