1. Identifying potential clients of different categories (forwarders, direct shippers, and trading co) with cargos
suiting line’s routes.
2. Meet potential and existing customers regularly and create client details in CRM
3. Maintain customer list with updated company profile and contact details, which is done in the line software.
Identifying potential Key accounts at a local level and suggest to sales manager and potentially to principals -
commercial.
4. Update customer of existing and new services as well as promotional /special offers.
5. Identifying the competition, market rate, client’s requirements and facilities offered by competition and report
Management
6. Applying rates to pricing and file rates in the system to be used in bookings with a detailed to line’s pricing
desk.
7. Pass the details to customer service for creating the booking in the system and regularly follow up.
8. Post sailing follow up, offering promotional offers, dispute resolution and in one word: professionally maintain
the account.
9. Offer added-value services like trucking, clearance, warehousing if available in order to maximize the revenue.
10. Weekly reports on sales visit, customer performance as well as segregation of Import (FOB) , Export and cross
booking performance through system ( detailed booking report, customer report and booking and container
activity report.
11. Adhere to assigned targets for FOB, CNF and cross booking target ratio and quotas and ensure both import
and exports are equally taken to account according to desired locations and routes instructed by the carrier.
12. Utilizing the carrier’s software for daily checking of shipment status, lifting status of the agency, MRG rate
levels, schedule
13. Apart from sales activities of direct import, export and cross booking, generate sales leads, send to POLs and
follow up
14. Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
15. Research the market, identify key competitors and keep an independent and accurate report of competition at
all times.
16. Perform cold-calling to build a pipeline of businesses and perform road shows, participate trade exhibitions
etc
17. Carry out research to identify clients who dropped out, finding out reasons and reporting to the agency sales
manager
Zeder Group is a Human Resources & Management Consultancy specializing in Operational HR. With headquarters strategically based in Lebanon and a representative office in the UAE; we act as a link between the Levant & GCC markets with a network extending beyond the MENA region. We provide a full range of high-quality, results-oriented HR services to companies of every scale and in any development stage. Our professionals have over 35 years in developing and implementing HR processes in diverse industries and in companies of various sizes. We are ultimately business minds, mastering HR beyond over-the-shelf theories to find creative custom solutions that reap results & reflect growth on your company.
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