SALES COORDINATOR

Principal Responsibilities:

• Customer Engagement: answer inquiries, and provide information about various container products, their features, and benefits.
• Product Knowledge: Maintain a deep understanding of the different types of containers, their specifications, and potential use cases to assist customers in making informed decisions.
• Order Processing: Accurately input customer orders into the system, ensuring correct product selection, quantities, and pricing.
• Quotation Preparation: Prepare accurate and timely price quotations for customers based on their requirements, considering factors like container type, size, customization, and quantity.
• Upselling and Cross-selling: Identify opportunities to upsell or cross-sell related container products, accessories, or services that could enhance the customer's solution.
• Customer Communication: Maintain regular communication with customers throughout the sales process, providing updates on order status, delivery schedules, and any potential changes.
• Problem Resolution: Address customer concerns and resolve issues related to orders, deliveries, or product quality promptly and professionally.
• Inventory Management: Keep track of available inventory, manage stock levels, and coordinate with the warehouse team to ensure timely replenishment of popular container models.
• Documentation: Maintain accurate and organized sales records, including customer information, orders, invoices, and communication history.
• Sales Reporting: Generate and analyze sales reports to track individual and team performance, identify trends, and provide insights for sales improvement strategies.

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.  

With a dedicated, diverse and professional team of more than 108,100 employees from 161 nationalities, spanning 74 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. 

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door. 

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity drive innovation and growth and helps us connect people, businesses and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW 

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.