Sales Coordinator

CNS Engineering Service is bringing technology and innovation to the engineering and construction sector with diverse portfolio of Consultancy, Hardware, software and Services to create a one stop shop solution for your engineering needs.  

We offer a comprehensive and complete Building Information Modelling and CAD services that make construction processes easy, problem free and cost effective. As experienced BIM/CAD drafting service provider we generate and manage digital 3D models that streamline and automate the decision-making process throughout the project.

Founded in 1987 with more than 35 years of experience.

• Prequalify each enquiry by verifying the customers, visit website, call and collect details of work location, office timings, work week etc. to prepare quotes.
• Preparation of all proposals and service agreements in discussion with the Sales Manager as per CNS approved formats with all the terms and conditions intact.
• Ensuring costing sheet approval for each quote before sending proposal to customers.
• Follow up all proposal submission with a call to customer to ensure receipt of our proposal and get initial feedback from customers.
• In case of service commencement based on email confirmation, keep track of the opportunity and ensure the LPO, Contract or PDC secured within one week from service commencement. If not services should be suspended within a week.
• Follow up on the documentation with customers- LPO, Contracts, TL , VAT, CAF etc.
• Verifying orders including customer’s documents and payments details and acknowledgement.
• Update billing dept on receipt of LPO or Contract with start and end date  to be added in the Staff Assignment and control sheet.
• Contact customers 10 days in advance before the LPO or Contract end date to follow up on extension orders or demobilization notice.
• Inform, Lead TA and Business Partner about extension or demobilization notice and update billing department to add in Staff Assignment and Control sheet.
• If extension of service is received by email confirmation, ensure that the  validity of LPO or Contract with Lead Business Finance whether it is good for billing.
• The grace period for extension of service is 10 business days within which documentation should be completed or effect stop service.
• Assign serial number and date for all proposals and contract and store them in a easily retrievable manner supported by costing sheets.
• Should be able to produce all customer proposals and contracts with order confirmations, Credit applications forms, Trade license copies, vendor registration and VAT certificate of customers for our audit purposes.
• Responsible for submitting all proposals and quotes before the due dates in case of RFQ. Standard enquiries should be responded the same day or latest by next day.
• Coordinate sales appointments and customer visits when necessary
• Coordinate service commencement with HR operations manager.
• Update HR operations manager on daily order confirmations and service commencement requirements.
• Attend weekly meeting with Lead business Finance and Lead TA and BP to update weekly staff assignments, service started, extension/demobilization notice etc.
• Attend weekly meeting with Lead business finance, Billing Specialist and HR and Operations Manager to review pending billing and update actions taken.
• Support Debt collector with supporting documents like customer order, contract copies , contact details to ensure collection of our due monies.
• Be the face of company with the customers and always be polite and courteous irrespective of how the customers behave.

The candidate must hold Bachelors Degree with minimum 5+ years of experience in engineering service field.