1. Shipment Planning & Scheduling: Coordinate and schedule shipments for sea, air, and land transport based on
client requirements, ensuring timely delivery.
2. Communication with Clients: Serve as the primary point of contact for clients, updating them on shipment
status, schedules, and any potential delays or issues.
3. Documentation Management: Prepare, review, and manage all necessary shipping documents, such as bills of
lading, customs declarations, and delivery receipts, ensuring compliance with international regulations.
4. Liaise with Carriers & Agents: Communicate with shipping carriers, freight forwarders, and agents to confirm
transport details, rates, and routing information for shipments.
5. Tracking & Monitoring Shipments: Track the progress of shipments from origin to destination and provide
regular updates to clients and internal teams on their status.
6. Problem Solving: Quickly identify and resolve any issues that arise during the shipping process, such as delays,
damages, or customs holds.
7. Customs Clearance Coordination: Work closely with customs brokers to ensure smooth clearance of goods at
borders, ensuring all required documentation is in place.
8. Cost Control & Invoicing: Assist in managing shipping costs, negotiate rates with carriers, and ensure that all
invoices are accurate and sent to clients on time.
9. Ensure Regulatory Compliance: Ensure that all shipments adhere to international shipping regulations, including
safety standards and import/export laws.
10. Collaboration with Internal Teams: Work closely with sales, customer service, and warehouse teams to
coordinate shipment schedules and ensure all customer requirements are met.
11. Inventory Management: Coordinate the movement of goods in and out of warehouses, keeping inventory
records up to date, and ensuring stock levels align with shipment schedules.
12. Data Entry & Reporting: Maintain detailed records of all shipments, tracking details, and costs. Prepare reports
for management on shipping performance, delays, and budget adherence.
13. Client Support & Issue Resolution: Handle client queries regarding shipment delays, missing documents, or
damaged goods, and provide effective solutions to maintain high customer satisfaction.
14. Optimize Shipping Processes: Continuously analyze shipping processes to identify inefficiencies and recommend
improvements for faster, more cost-effective deliveries.
