Job Description
Job Requisition ID: 164820
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day Overview of the Role:
The Spare Parts Sales Representative will be responsible for driving incremental sales of spare parts with existing customers and developing new customers within the assigned area. This role involves on-site visits, prospecting, quoting, closing sales, and following up with customers to build long-term relationships. The ideal candidate will also contribute to the growth of the Aftermarket business by bringing value-added solutions and ensuring customer satisfaction through excellent service. What You Will Do:
Drive spare parts sales with current customers and develop new customers in your assigned area.
Conduct on-site visits, prospect for new business, provide quotes, and close sales.
Build and maintain strong business relationships through technical knowledge and customer-focused solutions.
Achieve parts sales and profitability targets while adhering to the business plan.
Handle customer inquiries and ensure excellent customer experience by resolving complaints and exceeding customer expectations.
Continuously search for new customers and expand the reach of parts sales within the assigned area.
Analyze parts business potential and penetration within the assigned customer base.
Gather and report market intelligence, including customer feedback and trends in aftermarket products.
Propose new parts offerings to meet customer needs and market demands.
Ensure monthly overdue targets are met and not exceeded.
Required Skills to Be Successful:
Degree, Diploma, or equivalent technical qualification.
Minimum of 5 years of experience in parts sales or workshop experience, preferably in the earthmoving or heavy machinery industry.
Strong technical knowledge of earthmoving machines and aftermarket parts.
Excellent customer service skills and the ability to build strong business relationships.
Strong sales skills, including the ability to sell opportunities, ideas, and concepts.
Proficient negotiation and closing skills.
Commercially minded with a good understanding of business operations.
Ability to deal professionally with customers, middle and senior management, and operators/technicians.
Strong self-planning, time management, and organizational skills.
Presentable and capable of promoting the company to customers.
Strong computer skills, including a good working knowledge of Microsoft Office applications.
Good communication skills in English; Arabic is an advantage.
About the Team:
You will join a dynamic, customer-focused team that is dedicated to providing high-quality spare parts and aftermarket solutions. We believe in delivering exceptional service while building long-lasting relationships with our customers. The team fosters collaboration and aims for excellence in everything we do. What Equips You for the Role:
A technical background in earthmoving machinery or a similar industry.
Proven experience in parts sales, workshop operations, or a related field.
A passion for providing value-added solutions to customers and driving sales.
Strong customer service orientation with the ability to handle and resolve customer complaints effectively.
About Al-Futtaim Automotive A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment. What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
