Job Description
Purpose & Impact on the organization:
Contribute to meeting or exceeding store sales and profit targets by:
- Passionately inspiring consumer loyalty to the brand
- Diligently executing store operations, with a special focus on selected functional areas
- Providing support and feedback to Retail Professionals
Key Responsibilities:
- Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and effectively use all available store resources to meet or exceed them
- Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success
- Be a role model for customer service and meeting or exceeding customers’ expectations
- Share your customer service experience and train selected team members to fine-tune their service skills
- Be a resource for Retail Professionals in dealing with complex customer service situations
- Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
- Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers
- Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned Categories
- Adhere to all established policies and procedures
- Execute and maintain established Visual Merchandising and In-Store Communication standards
- Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
- Perform all store operations in a safe, effective and efficient manner
- Collaborate productively and respectfully with team members
- Make yourself available to support other team members when needed
- Complete all applicable training programs and effectively apply the learning on the job
- Seek coaching and learning opportunities to continually improve your performance
Knowledge, Skills and Abilities:
- Strong communication and organization skills
- Relationship building
- Strong leadership qualities
Minimum Qualifications:
- Preferably a minimum of 3 years leading a retail team in sports/fashion
- Fluency in - Russian/Chinese
