Customer Service: - Greet customers promptly and warmly upon entering the store. -
Understand and cater to the unique needs of luxury clientele. - Offer personalized styling advice and product knowledge. - Build and maintain long-term relationships with clients, following up on past purchases and recommending new items. - Handle customer complaints and returns gracefully and professionally. -
Ensure high levels of customer satisfaction through excellent sales service. Sales: - Drive sales by understanding current jewelry trends and what appeals to the store's target clientele. -
Demonstrate in-depth knowledge of stones and jewelry and the store's product line, designers, and unique selling points. - Utilize effective selling techniques to maximize store's profitability. -
Collaborate with team members to achieve individual and store sales targets. - Follow and achieve store’s sales goals on a monthly, quarterly and yearly basis. -
Cross sell products (jewelry and fashion) Store Operations: - Ensure merchandise is appropriately safe and displayed and the store is well-maintained. - Restock items as needed and maintain inventory accuracy. - Process purchases, returns, and exchanges using the store's point-of-sale system. - Participate in regular staff meetings and training sessions. - Comply with inventory control procedures . Suggest ways to improve sales. Merchandising: - Assist in visual merchandising, setting up displays, and organizing store layout
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