Review client purchase orders, prepare and send official order acknowledgment to client
Communicate with client on order status updates as and when required
Prepare and send shipping documents in compliance with existing legal/statutory & client requirements, including but not limited to Commercial invoice, Packing List, Certificate of Origin & Delivery Advice
Coordinate with stores, operations and other relevant departments for timely collection of completed orders by client or client-designated clearing agents
Liaise with Purchase and Stores to compile, record & maintain Bill of Entry documents & details as required for shipping documents and Dubai Customs procedures
Update Quote Order Analysis data base regularly to be used in management reporting
Record and maintain sales department related files, both digital & physical
Process Mirsal acknowledgment in Dubai Trade portal as needed
Take client phone calls – new or existing - whenever required and co-ordinate with sales manager/operations for effective resolution of client queries.
Prepare and issue JAFZA gate passes for customers and other guests for meetings/work using PCFC website
Other sales department tasks as and when required and instructed by Sales Manager
Skills
Bachelor’s degree/diploma equivalent
Proven experience of at least 2 years in sales co-ordination, logistics, customer service or related roles
Excellent organizational and multitasking skills
Strong communication skills, both written and verbal (English)
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Ability to work independently and as part of a team
Attention to detail and problem-solving abilities
Proactive and resourceful
Ability to handle multiple tasks and prioritize effectively
