• Support the Team Lead in sales strategies, targets and sales performance so that profitability, growth and revenue targets are met or exceeded.
• Maintain relationships with customers by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
• Work with a set of system Integrator accounts for new and existing projects.
• Win new customers based on Team Lead assignments, from building own prospect base through proactive prospecting techniques including cold calling
• Develops personal performance plans that are focused on retaining customers.
• Participates in account planning sessions and account reviews management on top accounts
• Responsible for account management and account ‘saves’ in assigned accounts
• Carrying out daily promotion tasks through professional detailing and promotion of company's products with the eventual aim to achieve sales revenue
• Possessing and maintaining good product knowledge and be competent to conduct on product presentation.
• Providing regular market and competitive information and timely reporting to Team Lead in format and contents agreed by Company
• Prepare report on a daily / weekly / monthly basis to assist in planning strategies for acquiring potential business and understanding future trends.
• Maintain all data within Zoho CRM system
• Participate on behalf of the company in exhibitions or conferences
Key Accountabilities:
• Account Management
• Team Player
• Customer Oriented
• Contributor to Sales Revenue
Requirements:
Min 2 years in customer engagement/ operations/sales marketing experience in similar segments of IT hardware, Identity & Access products, software, access control related products & Solutions.
• Must be able to understand and articulate business challenges based on experiences
• Stability established across multiple employers while avoiding short stints
• Evidence of career growth via promotion or increased responsibility
• Demonstrates ability to effectively work with peers and to affect positive change
• Ability to effectively multi-task between multiple tools and systems and apply information and knowledge to customer interactions
• Ability to identify trends or gaps that drive account queries highlight at Team huddles.
Key Requirements:
• Customer Focused
• Team Player
• Highly Motivated
• Ethical
• Bachelor’s Degree
• Excellent English Language communication and keyboard skills
• Customer Service/Operations Experience in UAE/GCC markets
SmartWorld Next Gen is a next generation IT organization focused on Smartcard Technology Solutions , Robotics & Artificial Intelligence , Access Control Door locking Solutions , Payment Solutions, Interactive Display solutions etc. We distribute over 10 international brands in specified domains. SmartWorld had its humble beginning in 2005, when it started off as IT equipment trading company to its current portfolio where we are proud to have an extensive market share in the domain of secure card personalization, smart card applications, access control door locking systems and payment systems