Summary
Job Description
Job Summary/Purposes:
The Store Director is a professional in the fashion industry who is responsible for promoting brand engagement and loyalty to customers, in particular Top Clients and VIPs, in order to guarantee store business goals.
He/she represents the Company and is a proactive Sales professional who guarantee compliance with all procedures set by the Headquarters and aimed at managing Store Staff and ensuring that the Store runs efficiently.
RESPONSIBILITIES:
BUSINESS DEVELOPER:
Attract, recruit, develop, retain, and engage customers
Demonstrate sales leadership for staff by playing an active role on the selling floor: VIC/VIP relationship
Supervise sales to ensure customer satisfaction, engagement
Implement action plans to achieve general targets and P&L
Define targeted quantitative and qualitative goals and ensure they are achieved
Analyze the results, verify daily, weekly, monthly activities and set up yearly assessments: KPIs
Implement action plans defined with the HQ and guarantee follow up at store level
Communicate high quality relevant feedbacks and reporting to HQ and/or staff
Provide high quality relevant feedback and requested reports to HQ
Inform the Head of Retail any local events in the city and / or organized by competitors
Know and monitor business environment including local competition
Keep relevant with market and fashion trends
Communicate this information to the Staff
A TALENT LEADER AND DEVELOPER
Identify, attract, recruit, develop and retain talents
Consistently recruit top talent in partnership with the Head of Retail and HR
Create and maintain a positive work environment
Motivate and challenge the team on a regular basis
Create a team, whose activities will be coordinated in order to make sure that this
team is always motivated and competent
Keep staff informed at all times regarding Store performance through the
necessary tools agreed on with the Head of Retail
Coach staff
Manage individual appraisal interview
Create development plans for sales staff and management
Ensure professional growth and training of the staff with a coaching approach, by constantly stimulating them to be up-to-date in the Fashion industry.
BRAND PROMOTER:
Promote the brand’s culture internally and externally
Oversee the clienteling approach
Ensure that the qualitative standards required by our brand are maintained
Ensure store atmosphere upholds brand image
Ensure that the Store windows are always in place and sets up the layout of the Store according to the Company directions (VM guidelines)
Ensure that the image of the Store is in line with corporate standards and that the Staff is aware of this standard
Ensure that team behaviors and store appearance are consistent with the standard of Saint Laurent service, image and values
Build a network of people who have an impact on local and international Luxury business to develop customers’ loyalty (especially with Top Clients and VIPs)
Guarantee excellent customer experience including welcome and treatments
Ensure that all delicate situations regarding customer complaints and the overall sales process are dealt with accordingly
Use clothing allowance and behavior to attract new customer
PROCESS MANAGER:
Ensure that all the processes are in compliance with legal, safety, internal requirements, sustainability, HR and stock organization
Handle all administration and accounting responsibilities.
Achieve and authorize planning, organize and plan the activities providing available resources to manage the expected workload
Apply all the necessary golden rules to ensure the safety of both store team and
customers
Supervise warehouse stock and verify that it is in line with the Store’s sales potential. Report to Merchandising Retail at Headquarters accordingly
Manage inventory activities taking into account related inventory results in collaboration with the Back Office Operation
Take all the necessary measures to guarantee the safety of the products and all valuable materials in the store along with the Warehouse
Ensure that the packaging and positioning of the product are coherent to the protection of corporate assets
Challenge current processes to ensure efficiency and effectiveness
Optimize warehouse management in order to make the stocking of goods as efficient as possible in terms of sales, in collaboration with the Back Office Operation
Profile :
Commitment to take part in an innovative project
Significant experience in the sale of luxury goods or retail
3 to 5 years of successful experience in a managerial position (10 people)
High sensitivity to customers’ experience and loyalty
Exceptional interpersonal skills, persuasiveness
Precision, organizational skills
Adaptability, openness, risk taking, dynamic, listening abilities, curiosity
High availability, responsiveness
Product and Fashion sensitivity
Mastering computer skills (Word and Excel)
Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
Job Type
Start Date
Schedule
Organization