Job Description
Apt Resources is looking for a dynamic and customer-oriented Russian-Speaking Guest Service Agent (GSA) for the Recreation department at a luxurious hotel. In this role, you will be responsible for ensuring that all guests enjoy a seamless and enjoyable recreational experience while attending to their needs and inquiries. Your excellent communication skills and strong commitment to service will play a key role in enhancing guest satisfaction.
Responsibilities
- Welcome guests and provide them with information regarding the hotel's recreational facilities and services.
- Assist guests with reservations, inquiries about activities, and provide personalized recommendations for a memorable experience.
- Ensure proper handling of guest requests, concerns, and feedback in a timely and professional manner.
- Maintain a high level of cleanliness and order in all recreational areas.
- Collaborate with other departments to enhance guest services and resolve issues effectively.
- Assist in promoting recreational activities, programs, and memberships to drive engagement.
- Work closely with team members to develop a positive and engaging atmosphere for guests.
