Role in The Valet

“Every single member of our organization adds a great value. Emaar is not a collection of talented individuals, but a team of great pooled talent.” – Mohamed Alabbar

ABOUT THE COMPANY

Emaar Properties is one of the world’s most valuable and admired real estate development companies. With proven competencies in properties, shopping malls & retail and hospitality & leisure, Emaar shapes new lifestyles with a focus on design excellence, build quality and timely delivery.

The Valet LLC was established in 2009 with the sole purpose of providing quality valet services, it has grown from strength to strength since. We are driven by our passion to deliver services which are highly professional, personalized, and reliable. We combine operational effectiveness with latest technological solutions which works seamlessly with our adaptable work style. Our prime focus is to build long term relationship with our clients by providing them with first-rate valet solutions. We take pride in what we do and ensure that it reflects on each of our team members so we may serve you better.

ABOUT THE FUNCTION

The Shift Operations function is responsible for allocation of valet parking attendants for assigned shift & location, will support and participate in day-today operations of the designated location. Completion of all checklists and updating daily summary reports then ensure delivery of highest level of Customer Service leading to Customer delight.

WHAT YOU WILL NEED TO SUCCEED

• Minimum 02 years of experience.
• UAE Driving License No. 3 mandatory
• Able to drive automatic and manual vehicles
• High School Certificate /Diploma. 

PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST

• Provide information about the location, events in progress, incidents, accidents & take suitable action/ precaution if necessary.
• Communicate customer concerns and complaints and help resolve issues.
• Support in responding to discrepancies involving parking attendants and guests such as guest lost items/tickets, minor scratches etc.
• Assist and make recommendations for the improvement in the Operations on the respective work locations.
• Support in inspecting and maintaining all parking operations equipment in all areas, coordinate replacements or repairs when necessary.
• Support in monitoring and participate in daily briefing, Grooming inspection, maintenance check of all required operational equipment, then report any replenishment/ replacement/ damage and/or malfunctioning equipment.
• Support in maintaining daily log for significant incidents, comments or complaints.
• Perform station controlling function if required.
• Make sure valet team workplace (Podium/control room / parking / lobby / drive way etc.) area is clean and tidy.

COMPETENCIES 

• Put Customer First
• Drive for Results
• Learning
• Resilience
• Adaptability

WHAT WE BELIEVE IN

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

Customer Focus

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.

Ownership Mindset

No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

Fast Paced

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers. 

Talent and Tenacity

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

Adaptability

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.