Job Description
“Every single member of our organization adds a great value. Emaar is not a collection of talented individuals, but a team of great pooled talent.” – Mohamed Alabbar
ABOUT THE COMPANY
Emaar Properties is one of the world’s most valuable and admired real estate development companies. With proven competencies in properties, shopping malls & retail and hospitality & leisure, Emaar shapes new lifestyles with a focus on design excellence, build quality and timely delivery.
The Valet LLC was established in 2009 with the sole purpose of providing quality valet services, it has grown from strength to strength since. We are driven by our passion to deliver services which are highly professional, personalized, and reliable. We combine operational effectiveness with latest technological solutions which works seamlessly with our adaptable work style. Our prime focus is to build long term relationship with our clients by providing them with first-rate valet solutions. We take pride in what we do and ensure that it reflects on each of our team members so we may serve you better.
ABOUT THE FUNCTION
The Concierge function is responsible to perform Shop & Drop services in accordance with the given Guest service standard and SOP’s to maintain the highest Guest/ Customer service & delight without causing damage to the customer’s property & company property.
WHAT YOU WILL NEED TO SUCCEED
Minimum 01 year of experience into concierge service.
Communicate in English as a common language on work-location and to be aware of basic spoken Arabic is an added advantage.
Work on day/night shifts and on several locations within duty hours in addition to contributing with extra hours when required for special events/ exigencies/ Operational requirement.
High School Certificate /Diploma.
PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST
Provide customers with a world class level of service to achieve defined customer satisfaction levels via professional & timely response, business knowledge and proactive identification of customer needs and requirements.
Creating a welcoming atmosphere by having a pleasant personality and always greeting the guests before guest greets you by following the standard phrases and ensure a quick and discreet departure while conveying appreciation and hope to return.
Utilize knowledge and information given, to accurately answer any questions from guests.
Maintaining standards by communicating any problems or potential problems in your work surroundings.
Convey any grievance, requests that are required to be addressed at a professional level.
To Keep and retrieve guest shopping bags by following the SOP’s and safety practices.
Provide best Guest service before being requested, particularly assisting guests with luggage and arrange for or hailing taxis for the guest if required.
Adhere to Location/ site change/ site rotation as per company policy.
Meet grooming and hygiene standards set by the company.
COMPETENCIES
Put Customer First
Drive for Results
Learning
Resilience
Adaptability
WHAT WE BELIEVE IN
At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.
Customer Focus
Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.
Ownership Mindset
No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.
Fast Paced
Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.
Talent and Tenacity
Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.
Adaptability
We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.
