Job Description
Company DescriptionDo you want to shape the world of tomorrow and work on innovative projects? Then you're a good fit for us! We are a global engineering group with 15,000 employees and 140 locations worldwide. With our services, we are driving the topics of energy efficiency, climate protection and decarbonization and developing tech industries into new dimensions.The world of SEGULA Technologies Experts revolves around industries such as automotive, software, energy and life sciences. As an independent player, we support OEMs and suppliers with personal engineering services. Take advantage of new opportunities and take on exciting tasks and attractive positions with direct customer assignment.Job DescriptionREPORTS TO Warranty Support ManagerSupport the maintenance activities as required to fulfill the warranty requirements of the New ATM System and support of the Top Sky-ATC system between the sites.Pre- Warranty / Support:
The following Roles & Responsibilities are to be conducted while under the direct supervision of the client while learning about the systems that comprise new ATM System:
1. Implement equipment configurations and parameters for ATM solution(s) following detailed designs. Coordinate with management for assembly of an ATM system and interface with other departments within the Clients Australia officer where necessary to accomplish the task.
2. Assist with detailed configuration design, load, validation, and handover infrastructure and associated equipment on-site Warranty / Support:
The following Roles & Responsibilities are to be conducted within minimal input from the client:
3. Carrying out further On-the-Job Training (OJT) with the nominated engineers.
4. Support the first line maintenance of the complete ATM system.
5. Coordination and delivery of technical instructions (maintenance scripts) that are to be derived from the equipment manuals and be sufficiently comprehensive to allow engineers to carry out first line maintenance of the complete ATM system.
6. Be available to travel to other sites where equipment and systems have been deployed during the Replacement of ATM System Project to ensure that the various systems are meeting their availability requirements.
7. Under the direction and guidance of client's factory Engineering team, manage all software maintenance service activities in conjunction with the maintenance engineers located in the T&V Environment.
8. Assist the maintenance engineers when raising Problem Change Requests (PCRs).
9. Assist the maintenance personnel with the roll out of new software releases.10.Assist and support clients factory based Engineers in resolving hardware problems, responding to hardware Repair Request Forms (RRF), and initiating hardware design changes (where necessary) to meet the New ATM System performance and warranty requirements or replace obsolete items.
11. Assist and support clients factory based Engineers in resolving software problems, responding to PCRs, and initiating software changes (where necessary) to meet Replacement ATM System performance and warranty requirements.
12. If necessary, being available to travel to the clients offices in Melbourne, Australia to participate in a Transfer of Knowledge training program.Qualifications1. Possess intermediate level knowledge of UNIX / LINUX operating systems.
2. Advanced knowledge in computer peripherals (Input / Output (I/O) devices, storage devices, printers, and displays.
3. Advanced level knowledge of networking, data transmission, and protocols (Transmission Control Protocol (TCP) / Internet Protocol (IP) in particular.Additional Information1. Understand technical English.2. Advanced knowledge in computer hardware and microprocessor operation.3. Strong electronic trouble shooting knowledge and skills.4. Basic knowledge of Microsoft Windows and graphical user Interfaces.5. Intermediate level skills in the use of Microsoft Office (Word, Excel, and Visio).6. Advanced knowledge in personnel and equipment safety requirements.
