Job Description
SWATX is seeking an engineer to support the client environment, facilitating the client's adoption, ongoing improvement, and operation of the Red Hat OpenShift Container Platform (OCP) for a duration of six (6) months, extendable up to one (1) year.
Resident engineer responsibilities:
- One engineer will work on the client environment
- Level 1 support for troubleshooting and fixing issues
- On 8x5 mode during official working hours for 5 days/week
- Perform daily operation and administration tasks
- Perform configuration changes
- Apply patches and security updates
- Perform periodical Health Checks
- Support in backup and restore
- Deliver knowledge transfer session (monthly.
- Provide clear documentations to enable and educate Client team on Red Hat products and technologies
Overall Task list
- Daily operation and administration tasks
- Configuration changes
- Apply patches and security updates
- Perform periodical Health Checks
- Proactively identify and fix the issues
- Participate in fixing security and vulnerability issues
- Participate in Red Hat products upgrades
- Participate in Red Hat environment expansion
- Deliver Knowledge transfer sessions
- Communicate with Red Hat Global Support Services (GSS) and support in managing tickets
- Has access to delivery teams in different regions, Engineering BU, Subject matter experts and global support
- Help in Disaster Recovery drill tests
- Detailed Task List
OpenShift Container Platform
- Red Hat will provide engineers to support client with the configuration of OpenShift Container Platform, including:
- Providing advice, general knowledge transfer and configuration of Red Hat OpenShift
- Acting as the primary RedHat subject matter expert and point of contact for communication, accountability and escalation paths with the customer team.
- Support with day-2 operations, re-configuration, and planning customer’s Red Hat OpenShift operating environment,
- Support with providing Red Hat OpenShift performance tuning and optimization.
- Support with performing system diagnosis and resolution of customer Red Hat OpenShift related issues.
- Support with upgrades and patches installation
- Support with on-boarding of tenants on openshift clusters
- Support with the deployment of additional nodes
The engineer will support also in the following areas:
Patching
- update of operating systems on OpenShift nodes
- Update of OpenShift Container Platform components
Monitoring
- Perform cluster capacity analysis
- Cluster certificate expirations
- Access and consume Prometheus
- Analyze pod logs
- Node Management
Maintaining nodes list
- Adding nodes
- Deleting nodes
- Managing node labels
- Draining/evacuating nodes
Projects
- Modifying default project template
- Setting node selectors
Pods
- Listing, and inspecting pods
- Setting Pod Disruption Budgets (PDB)
- Configuring Critical Pods
Networking
- Setting network policies
- Configure External IPs
- Configure host ports
- Troubleshoot throughput issues
- Quotas
- Creating, viewing and removing quotas
- Configure quota synchronization period
- Pod scheduling
- Configure default scheduling policies
- Review Affinity and Anti-Affinity rules
- Configure eviction policies
- RBAC
- Creating, viewing and modifying users
- Managing user and group labels
- Configure and manage service accounts
- Image Management
- Image policies
- Image signing
- Image promotion
- Pruning images
- Backing up / Restoring
- Backing up Master Nodes
- Backing up Etcd
- Restoring a cluster
- Managing Security Context Constraints (SCC)
- List, examine, create and delete SCCs
- Update existing SCCs
- Grant access to the privileged SCC
- Add an SCC to a user, group or project
- Garbage collection
- Configure limits for garbage collection of dead containers
- Configure limits for image garbage collection
- Manage Certificates
- Monitor OpenShift certificate authority
- Manage master, worker, registry and router certificates
- Manage route certificates
- Deploy custom certificates
- Support With planning new containerization platform features and introduce them to other departments
