The purpose of this position is to lead a team of Ticket Inspectors to provide effective revenue protection on the system and a visible deterrent to fare evasion and other offences on the system.
MAIN RESPONSIBILITIES:
Oversee, manage & lead the ticket Inspectors and be responsible of all the activities of Revenue Protection within his section and provide effective revenue protection on the system and a visible deterrent to fare evasion and other offences on the system.
Responsible of Database Maintenance: Keeping track of all the fines issued, paid and unpaid by both ticket inspectors and security supervisors on daily basis.
Responsible for producing the following reports:
Daily reports.
Daily Fine Database update Operations Director Head of Revenue Protection Revenue Protection Supervisor Revenue Protection Officer Ticket Controller Ticket Inspector.
Provide the very best in customer service and information.
Perform shift and emergency duties when required.
Perform and carry out other duties as instructed / directed by the Security & Revenue Protection Manager.
Design ticket inspection pattern and deploy ticket inspectors accordingly.
Provide regular training and assessment of Ticket Inspectors.
Assist and advise Revenue Protection Manger for strategies and new plans for the section.
Perform and carry out other duties as instructed / directed by the Revenue Protection Manager.
KEY SKILLS
A mature, proactive and responsible approach to work with initiative and problem solving capability.
Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation.
Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.
Strong organisational skills, detail oriented, and the ability to handle multiple priorities.
Abilities to work unsupervised, self motivated and customer focused.
Good literacy and numeracy skills required for the role.
EXPERIENCES
A minimum of 2 year, preferably 3 years, of work experience as a revenue protection officer, ticket inspector in public transports or equivalent public transport environment.
At least 1 year of supervisory and management experience in leading a team of ticket inspectors to counter fare evasion and to investigate transport offences or equivalent any other public transport.
