Revenue Protection Officer

The purpose of this position is to provide administrative support to the Revenue Protection Department and collate the required revenue reports for Dubai Metro and Tram.

MAIN RESPONSIBILITIES

• The Revenue Protection officer will be responsible for providing administrative and clerical support within Revenue Protection Department.
• Responsible in scheduling meetings, taking minutes of the meeting and ensure that action register is always updated.
• Responsible for collating the following reports:  
  • Daily reports.
  • Daily Fine Data Base.
  • Daily Revenue protection (cumulative fine, violations, paid and unpaid fines).
  • Weekly/Monthly Revenue protection report.
  • Weekly/Monthly Fine Analysis report.
  • Weekly/Monthly Ticket Inspector Report
• *The above reports will be submitted to Revenue Protection Supervisor.
  • Monthly updates for Sickness and absence report.
  • Monthly updates for Business Expenses report.
  • Monthly updates for Mobile report

*The above reports will be submitted to the Operations Coordinator as part of the Monthly updates from Revenue Protection Department to the Operations Director.

• Coordinate with other Operations Section Coordinators and Administrators and keep track of Revenue Protection staff records including contact details and emergency contact details.
• Responsible for monitoring attendance, overtime, leaves (annual, sick and etc.) and ensure that MyHR and Operations Tracker is updated.
• Create and maintain an efficient filing system.
• Co-ordinate with all concerned parties to ensure an efficient level of general office support activities – e.g. filing, diary keeping, stationery, meeting rooms management, procurement requisitions.
• To perform as My HR super user, provides support and act as first point of contact of employees in relation to the use of My HR Employee Self Service.
• To perform as SAP super user:
  • Raising purchase orders.
  • Generate Accrual reports.
  • Process reimbursement via BER.
• Coordinates company events including team building, away day, annual event, briefings/presentations to make sure it runs smoothly and successfully; managing details like programme, location, selecting menus, accommodation and transportation.
• Maintain soft copies of standard templates and formats to facilitate consistent and efficient documentation.
• Assist the Revenue Protection Department in complying with documentary requirements, process requests by acquiring proper signature and submit relevant parties.
• Assist Revenue Protection department in coordinating a smooth office transfers and complying with the documentary requirement.
• Perform and carry out duties as instructed / directed by Revenue Protection Manager and Supervisor.
• Ensure compliance with the Keolis-MHI Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards.
• Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Keolis-MHI non-disclosure policy.
• To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Keolis-MHI organisational HSE responsibilities.
• Ensure compliance with all training requirements of Keolis-MHI and ensure adherence to these requirements at all times whilst in employment.
• Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process.

KEY SKILLS

• Knowledgeable is Microsoft Office particularly in Word, Excel, Power point and Visio and ability to learn new software based applications.
• Excellent communication and influencing skills.
• Excellent level of English comprehension, spoken and writing skills and in numeracy skills required to take minutes, prepare, edit, proof read letters, reports, etc.
• Highly organised and methodical in approach to work.
• Motivated and flexible to work in a time-sensitive environment to respond quickly and effectively to unanticipated high workloads, events and emergencies.
• With a Revenue protection experience is an advantage.
• A dynamic, high energy individual who can support several groups/sections within a department.
• A mature and responsible approach to work and use initiative to solve problems and be able to liaise in a professional and persuasive manner with staff at all levels in the organisation.
• Strong organisational skills, detail oriented, and the ability to handle multiple priorities.
• Ability to maintain confidentiality in handling highly sensitive, confidential and non-routine information.

EXPERIENCES

• A minimum of 3 years, preferably 5 years of experience as an Administrator.

EDUCATIONAL AND PROFESSIONAL QUALIFICATIONS

• Ideally a Degree holder or high diploma of post-secondary education in a related discipline.