Customer Interaction: Engage with existing and potential customers to promote and sell products.
Product Knowledge: Maintain thorough knowledge of the products being sold, including specifications, pricing, and promotions.
Order Taking: Receive and process customer orders, ensuring the correct quantities are provided.
Target Achievement: Work towards achieving sales targets and KPIs set by the company.
Customer Relationship Management: Build and maintain strong relationships with customers to ensure repeat business and customer loyalty.
Product Demonstrations: Display and demonstrate the products to customers when necessary, explaining the features and benefits.
Sales Reporting: Provide regular reports on sales activities, customer feedback, and market trends to the sales manager or supervisor.
2. Driving and Van Management Responsibilities:
Vehicle Operation: Safely drive and operate the sales van, ensuring timely delivery of goods to customers.
Inventory Management: Load and unload products into the van in an organized manner, ensuring safe transport and proper inventory tracking.
Route Planning: Plan efficient delivery routes to optimize time and fuel consumption.
Vehicle Maintenance: Ensure the vehicle is well-maintained, clean, and operational. Perform basic checks such as fuel levels, tire pressure, and oil levels.
Delivery Confirmation: Ensure customers receive the correct products and obtain proper acknowledgment or signatures upon delivery.
Stock Check and Replenishment: Regularly check inventory levels in the van and restock as needed from the warehouse.
3. Administrative and Reporting Tasks:
Documentation: Maintain accurate records of sales, deliveries, and inventory movements.
Cash Handling: Collect payments from customers (if applicable) and issue receipts, ensuring proper documentation for financial transactions.
Daily Reporting: Submit daily activity reports, including sales, payments, and any issues faced during the day.
4. Customer Service:
Problem Resolution: Address any customer complaints or issues promptly and professionally.
Product Returns/Exchanges: Handle returns or exchanges of products as per company policies.
Promotions and Offers: Communicate ongoing promotions or discounts to customers.
5. Safety Compliance:
Follow all traffic rules and regulations while driving.
Ensure the safe and proper handling of products to prevent damage during transport.
Adhere to company safety policies and procedures.
Skills
Good knowledge of the products or services being sold, including their features, specifications, and applications.
Solid knowledge of products/services, encompassing features, specifications, and applications.
Strong organizational and time management abilities to effectively prioritize tasks and meet deadlines
Excellent communication and interpersonal skills to effectively engage customers and establish strong relationships.
