Retail Senior Manager

Job scope: 

• Understand the brand strategy and cascade it within the network and programs.
• Implement brand guidelines, considering each market’s specifications.
• Agree on a yearly sales calendar with the commercial team.
• Control discounts and margins to ensure constant business profitability.
• Periodically follow up on sales figures per line and stock at hand (Sell-Out).
• Manage potential shortages, review orders, and inform the merchandising team on the status.
• Record, monitor, and analyze market trends and competitors' activities.
• Provide commercial teams with quantitative and qualitative reports using market studies and internal systems.
• Define sales targets for each sales team member.
• Manage the P&L for the brand.
• Monitor brand performance and send recommendations.
• Manage organizational resources within budget guidelines.
• Provide accurate information to management on the brand's financial position.
• Develop and motivate team members to ensure knowledge transfer and a positive work environment.
• Monitor team performance, provide feedback, and conduct appraisals to maximize efficiency
• Ensure all departmental sales areas meet departmental and leisure facility standards, focusing on maximizing revenue through training operational teams.
• Establish clear financial targets for the operational management team across retail stores and channels.
• Coach and develop direct reports and operational managers to maintain high performance and ensure that guest and colleague satisfaction targets are achieved.
• Manage workforce utilization to meet park operational standards while ensuring labor costs stay within or below budget.
• Conduct timely, fair, and constructive colleague performance appraisals to support their personal and career development.
• Coach and discipline colleagues fairly and consistently to enhance motivation and performance.
• Interview and recommend candidates for open positions, ensuring compliance with UAE labor laws and equal employment opportunities to hire the most suitable candidates.
• Act as a positive, consistent, and fair role model, maintaining high standards and motivating others to achieve personal, departmental, and company goals.
• Communicate relevant information with colleagues to improve internal communication within the department and company.
• Comply with ISO standards to drive business excellence by monitoring, measuring, analyzing performance, and taking corrective or preventive actions.
• Understand, follow, and enforce all Farah standard operating procedures to exceed operational requirements and ensure the highest quality and service for guests.
• Develop, standardize, assess, and review department processes, policies, and procedures to support colleagues' operational needs.

The ideal candidate should have: 

• Bachelor’s degree in management or equivalent
• Minimum 3 years’ experience in a retail multi-unit management position
• Operational experience from multiple high volume turnover units such as theme parks, malls and airports
• Experience with similar product assortment as found in Farah retail outlets and other theme parks
• Excellent interpersonal skills with emphasis on man-management and leadership skills
• MS Office suite (IT) with emphasis on Excel
• Budgeting, profit and loss account, as well as margin calculations