Restaurant Supervisor
Dubai Cluster A – Operations / Full-Time / On-site Kitopi is the region's leading creator and partner for magical food experiences. With a purpose to satisfy the world’s appetite to create joy, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the industry by helping brands grow and scale in both the delivery and dine-in spaces.
Launched in Dubai, UAE, in January 2018, Kitopi has grown to become one of the greatest success stories in the food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest tech-focused investment fund, the Softbank Group. This investment elevated Kitopi to Unicorn status, making it the fastest Unicorn to emerge from the MENA region.
Kitopi’s growth has been fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) - an in-house suite of applications that optimizes cloud kitchen operations in real time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry and remain the leading food company in the region.
With over 6,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar. It also operates its Customer Experience Center in Amman, Jordan, its Engineering Hub in Krakow, Poland.
Assistant Restaurant managers ensure that restaurants operate efficiently and profitably. Must coordinate a variety of activities, combines strategic planning and day-to-day management activities, in order to enhance restaurant sales. Responsible for the business performance of his restaurant, as well as maintaining high standards of food, service, and health and safety. Have creative aspects, particularly in marketing and business development. +
Planning & Organizing
+ Sets with the Area Manager the AOP for his Restaurant
+ Sets with the area manager the monthly Restaurant Business Plan.
+ Sets objectives for the restaurant and reviews them with his team periodically.
+ Controls day-to-day operations by scheduling labor, ordering food and supplies, and developing the restaurant team
+ Taking responsibility for the business performance of the restaurant.
+ Analyzing and planning restaurant sales levels and profitability.
+ Organizing marketing activities, such as promotional events and discount schemes.
+ Preparing reports at the end of the shift/week, including staff control, food control, and sales.
+ Creating and executing plans for department sales, profit, and staff development.
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Restaurant Excellence
+ Ensures local health and safety codes and company safety and security policy are met
+ Coordinating the entire operation of the restaurant during scheduled shifts. Managing staff and providing them proper & clear duty schedule
+ Ensures maintenance of equipment, facility, and grounds with a preventative maintenance program
+ Ensures food quality and 100% customer satisfaction, Responding to customer complaints. Meeting and greeting customers and organizing table reservations
+ Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team
+ Focus on customer satisfaction strategies, and develop the needed action plans to maintain high standards of services in all restaurants according to the operation manual.
+ Maintain customer mania spirit within the restaurant team, train and empower TM to handle complaints. Ensuring that all employees adhere to the company's uniform standards
+ Participate in Setting product development & new product plans in coordination with the Quality Assurance Department –H.O. to maintain the progress in the business.
+ Advising customers on the menu and orienting them as per their choice.
+ Develop effective relationships with supporting departments (training, Maintenance, etc.)
+ Work with the Area manager to determine the proper nationality mix for management and team members.
+ Ensures that the customer mania mindset is embedded in his restaurant and sets the example for his team. Responsible for Employee Training, orientation, and motivation.
+ Assist Operation Manager with menu item development and new marketing initiatives, stimulate growth in sales
+ Responsible for customer service –waiting time to be as per standard in all area
+ Minimum high school academic.
+ Minimum 5 years experience in a similar position
+ Ability to be integrated into the new work environment
+ Good knowledge of the market.
+ Knowledge and skills in F&B Retail
+ Has Guest portfolio & business relation
+ Presentable, High interpersonal skills, and communication skills
+ Hard worker, team work player, flexible work under pressure.
+ Highly Self-motivated with the ability to motivate others as well.
Benefits
- Extensive learning opportunities with hard and soft skill training to help you improve and challenge yourself. - Be involved in customized workshops run by the Kitopi Academy. - Have the chance to work in an international, diverse, and inclusive environment. - Become part of one of the most caring communities out there. - Free and unlimited access to a nutritionist. - No Dress Code! (T&C applies). - The famous team activities and social events bursting with fun.Inclusive private health insurance. - Up to 50% discount on Kitopi brands. - Annual leave as per the company policy. - Flexible working hours to support work-life balance.
Additionally, we offer:
- Wellness spaces designed for mothers inclusive for all. - Monthly well-being programs to nurture your mental and physical health. - Informative and empowering webinars to support your growth. - Social Thursdays and Fridays across markets to gather and connect with colleagues.
Recruitment Process and Timeline
First, you apply, and our talent attraction team will review your profile. If your profile matches our requirements, you will receive a link to schedule a meeting with a recruiter at your convenience. This meeting is an opportunity for you to share more about yourself and for us to get to know you better.
If you are shortlisted, you will meet with our hiring managers. Depending on the role and its requirements, you may need to attend 2-3 interview rounds. These rounds could include a case study, role-play, trial assignment, or live coding session, which will be communicated to you in the initial conversation.
Upon successful completion of the interview rounds, your recruiter will contact you to discuss the offer. We aim to complete this process within 2-3 weeks.
We are constantly striving to make Kitopi the best place to work, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong.
Kitopi is an equal-opportunity employer. While we currently operate in 6 countries, we are over 70 different nationalities of talented Kitopians. Whether you are a seasoned professional, a recent graduate, or someone looking to return to the workforce after a break, we encourage you to apply. We celebrate rich diverse backgrounds, lifestyles, and cultures and have a 0-tolerance policy towards racism, bigotry, and hate. Please apply if you see a position that makes your heart skip a beat and help us build a company that we are all proud to work for.
Along with offices in all the markets we operate in, we also believe in a “work from anywhere” policy - you get to choose the environment you operate in because we believe this will help you deliver work you're proud of.
Customer-obsessed and tech-enabled, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world’s appetite.
