Restaurant Manager

An Exhilarating Opportunity

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Food and Beverage Team as a Restaurant Manager will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

What We’re Looking For

• A minimum of 3 years of experience as an Assistant Restaurant Manager or Restaurant Manager in a Luxury Hotel is preferred.
  
• Demonstrated expertise as a Restaurant Manager or in a comparable Leadership Position within an upscale restaurant, ideally in a dynamic, opulent environment featuring performances by world-renowned DJs.
  
• Extensive knowledge of various cuisine, culture, and dining etiquette, coupled with an Authentic Passion for delivering a captivating and immersive Dining Concept.
  
• A Bachelor's degree in Hospitality Management or a related field (preferred).
  
• Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
  
• Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Restaurant Management software and POS systems.
  
• Comprehensive understanding of Health and Safety Regulations, Food Hygiene Standards, and Best Practices in Restaurant Operations.
  
• Proven track record in Achieving Financial Targets, managing budgets, and implementing cost control measures without compromising on quality and service.
  
• A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
  
• Professional, Insta-Worthy Appearance, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ demeanour.
  
• Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights.
  
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
  
• Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
  
• Finds creative solutions and takes ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
  
• Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
  
• ‘FIVE-Star’ Visionary Thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
  
• Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
  
• A Team Player and 'People-Oriented' Leader, passionate about Motivating and Training a successful and productive Food and Beverage Team.
  
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
  

Key Responsibilities

• Leads an industry-leading FIVE Tribe, where each member embodies the ‘Vibe at FIVE’ and contributes to the disruptive, next-level Guest Experience.
  
• Continuously delivers exceptional Service by personally interacting with Guests throughout their Dining Experience.
  
• Ensures a Seamless Dining Experience for Guests, Anticipating their Needs and Exceeding Expectations.
  
• Showcases a Proactive Approach to addressing Guests' concerns and fulfilling their requests, Swiftly Resolving any issues to ensure exceptional Guest Satisfaction.
  
• Enhances the overall Guest Experience by ensuring Seamless Operations and Excellence in Service Delivery.
  
• Regularly evaluates and enhances the buzzing ambiance of the Dining Destination, overseeing table settings, lighting, music, and dcor to create an Authentic and Immersive dining experience.
  
• Develops and implements visionary Standard Operating Procedures (SOPs) for all aspects of restaurant operations, including opening and closing procedures, reservation management, table seating, and service flow to provide a first-in-class Guest Journey.
  
• Monitors and manages the restaurant’s Inventory with remarkable Attention to Detail, including supplies, equipment, and ingredients, ensuring optimal stock levels, minimal wastage, and Efficient Utilisation.
  
• Enforces stringent Health and Safety Standards, including Sanitation Guidelines, and Food Quality Control measures to meet Regulatory Requirements and maintain FIVE’s industry-leading Standards of Cleanliness and Hygiene.
  
• Contributes to a Luxurious Dining Experience by working Collaboratively with the Food and Beverage Team to maximise Guest Satisfaction and ensure top-notch Service.
  
• Collaborates with the Executive Chef to craft a bespoke menu that showcases next-level cuisine, whilst incorporating seasonal, authentic, and innovative Culinary Masterpieces and Considering Guest Preferences and market Trends.
  
• Coordinates with the Culinary Team to ensure the Availability of high-quality Ingredients and Maintain consistent Standards of Food Preparation and Presentation.
  
• MonitorsMenu Performance, gathersGuest Feedback, and makes adjustments to enhance Profitability, Customer Satisfaction, and Culinary Creativity.
  
• Maximises revenue and profitability through proactive Strategies, effective Cost-Control measures, first-in-class Pricing Strategies and well-planned sales promotions.
  
• Explores opportunities for Revenue Growth, such as private events, collaborations, and partnerships, while Maintaining the Integrity of the Dining Concept.
  
• Analyses financial reports, such as sales trends, food and beverage cost, and labour cost, to Identify Opportunities for improvement and implement corrective measures to Optimise Profitability.
  
• Collaborates with the Finance Department to ensure accurate Financial Reporting, Monitor budgetary constraints, and Maintain effective cost management.
  
• Selects and hires Talented Individuals who possess a genuine passion for Service Excellence.
  
• Conducts comprehensive Onboarding and Training Programmes to equip 'FIVERs' with the necessary skills to curate a sensational Dining Experience.
  
• Motivates and fosters a positive work environment that encourages Growth and Collaboration, through ongoing Training Initiatives, Mentorship and remarkable Leadership that emphasises ‘FIVE-Styled’ Guest Interaction, Attention to Detail and the importance of Personalised Service.
  
• Hosts regular Team Meetings and ongoing bespoke Training Sessions to improve Product Knowledge and Service Skills.
  
• Schedules the Restaurant Team efficiently to ensure optimal coverage during peak hours, special events, and low occupancy periods, while Maintaining boundary-breaking Service Standards.
  
• Stays in