Job Description
Restaurant Hostess
(12710 )
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for a Hostess to join our F&B team at One&Only Royal Mirage Hotel in Dubai.
With the global growth of our brands, you will be an integral part of the Resort’s success and your role goes beyond developing potential relationships where you will be responsible for providing excellent customer service.
Key Duties and Responsibilities:
Meets, greets and bids farewell to guest according to standards. Responds to guest needs in appropriate manner and time or as per standard. Maintains reservation book updated and in impeccable order. Escorts guest to the table or to other areas if and when required. Provides any information guests may ask, hence to be informed not only about the designated restaurant but also other areas of the resort. Answers the phone appropriately and according to standard. Ensures that personal appearance and uniform are as per standard. Attentive and assertive to guest needs. Remains in his or her area, approachable to guests. Thru guest interaction to seek performance of team, areas of improvement and seeks to deliver over and above to guests. Works as a team, liaises and coordinates with team, peers and other managers of the food and beverage division. Executes any other work or responsibility within his scope of duty given by his/her manager.
Experience and Qualification Requirements:
Guest relation orientated, outgoing and smiley. Preferably with previous experience as hostess/front office/customer service in busy venues. Effective communication skills in English
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
