Job Description
Truly memorable restaurant experiences don’t just come from delicious dishes, fine dining and exquisite ambiance. Which is why we’re searching for a new Restaurant Host/Hostess confident in delivering unforgettable experiences through a warm welcome, inspired recommendations and seamless service from starter to dessert and beyond. A little taste of your day-to-day: Every day is different, but you’ll mostly be: To ensure that SOP basic standards are adhered to to achieve the level of service established in the Departmental Operations Manual. To take care of all restaurant bookings and prepare special requirements accordingly To assign table seating as per the reservation list to subordinates and to check their performance periodically. To welcome and greet guests as per the service standards To escort and provide buffet orientation, recommend food and beverages choices to guests To assist in maximizing the restaurant revenue by active social media marketing To handle restaurant mise-en-place such as preparing buffet tags, printing menus, and other administrative tasks required for restaurant daily operational To assist in controlling the requisitioning, storage, and careful use of all operating equipment and supplies. To attend daily briefing with the colleagues on preparation, service and menu. To liaise with the supporting departments on daily operation and quality. To carry out any other reasonable duties and responsibilities assigned. To attend all training sessions/ programmers that are requested by the Hotel’s Management ton Food Safety, Fire, Hygiene, Health and Safety. What We need from you: 2 years related experience in same role in a 5 star luxury hotel or resort A naturally outgoing and friendly personality with a passion for service excellence to consistently deliver and demonstrate InterContinental service standards A true “team-player” mentality and flexible attitude towards a diverse set of tasks Have the ability to work a flexible schedule including nights, weekends and/or holidays Great communication – you’ll be warm, welcoming, and easy to talk to, English is a must, another language will be an advantage What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family.
