About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Residences Concierge
Full time
Four Seasons Private Residence Dubai at Jumeirah, the latest in an exceptional collection of Four Seasons standalone residential projects, offers residents unmatched quality and service excellence and provides a luxury residential lifestyle managed by Four Seasons from end to end.
The Canal brings the spirit of the Arabian Sea to the heart of the city. As the first exclusive residential address prominently positioned on the Dubai Water Canal, owners are just moments away from the cosmopolitan highlights of one of the world’s most coveted cities.
Join our Team
Work on a team that is built on mutual respect, collaboration, excellent service.
Four Seasons provides employees with the same level of care that we expect to be shared with our guests.
Four Seasons have been ranked in FORTUNE Magazine's 100 best companies to work for since 1998.
RESPONSIBILITIES
Operating from the Residential Lobby, the Residential Concierge responds to a wide variety of homeowner requests by accurately assessing the resident’s needs and inquiries; offering personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons’ policies.
TASKS
Handles all resident interactions with the highest level of hospitality and professionalism – accommodating special requests whenever possible; resolves resident complaints; assists residents in all inquiries in connection with common area services, a la carte requests, etc. Responds to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence best practices.
Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves resident packages, groceries, luggage, dry cleaning, and flowers. Coordinates with Bellman/Doorman for the retrieval of resident’s vehicles.
Manages and provides access to the building(s) and units with all vendor/contractor/resident’s service providers and visitors, based on advanced authorization, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor/contractors and resident’s service providers. Controls entry doors and elevator/lift access.
Ensures that information for vendors, restaurants, local businesses, etc. are updated and current. Is knowledgeable about what activities are available in the local vicinity (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close relationships with local businesses in these areas in order to provide information, transportation, ticketing, and reservations for residents, in addition to a la carte services – vehicle services, pet services, babysitting services, housekeeping services, medical centers, etc.
Updates homeowner profiles with any relevant information.
Utilizes a variety of software programs to accurately input special arrangements (i.e. Engineering and Housekeeping requests) the resident has made and ensures coordination with outside service provider for direct billing.
Monitors the fire alarm panel; responds to any emergency situation, such as providing access to emergency personnel - fire department, ambulance, etc.
Coordinates the booking of the service elevators/lifts and loading dock/bay for move-in or move-out.
Complies with all Four Seasons’ guidelines, policies and procedures.
Works harmoniously and professionally with co-workers and leaders.
Coordinates the move-in date with Director of Residences for all residents.
Coordinates the booking of the service elevator for move-in.
Coordinates the usage of the service elevator amongst trades, contractors and move-in respecting everyone’s needs.
Conducts pre-site tour with moving company.
Conducts pre & post inspection of elevators, corridors and any common areas of all components of the project and ensure all areas are properly protected before a move.
Coordinates the opening of the units to contractors after authorization has been received, with the help of a security agent.
ADDITIONAL RESPONSIBILITIES
Acts as the Supervisor on duty in the building and forms part of the Emergency Response team.
Assists bellman/doorman with responsibilities and duties in their absence or due to heavy volume periods.
Ensures that the Residential Lobby and common areas are in optimal condition of cleanliness and tidiness at all times.
Perform other tasks or projects as assigned by the Assistant Residences manager.
Works closely with hotel/resort to ensure smooth handling of resident’s deliveries, reservations, and special requests.
Ensures the safety rules & regulations are always respected.
Assists bellman/doorman with responsibilities and duties in their absence or due to heavy volume periods.
The ability to participate in regular staff meetings to keep employees informed of hotel policies and changes as well as ways to increase sales and service.
Ensure that we always follow the Golden Rule.
To maintain a high standard of personal appearance – ensuring that your uniform is clean and presentable. Wearing your name badge at all times. Be a role model in this area.
To have a good knowledge of the beverages served in Common Areas.
To assist homeowners and colleagues during a Fire or Emergency Evacuation.
The ability to work shifts that are flexible as well as working overnight.
To ensure I have read the employee guide and have an understanding of and adhere to the Residences’ rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
To undertake other duties and responsibilities which, while outside the normal routine, are within the overall scope of my job.
To report for duty punctually wearing the correct uniform/attire and name badge. To maintain a high standard of personal appearance and hygiene and adhere to the Residences and department personal appearance standards.
SKILLS AND COMPENTENCIES
At least two years of post-secondary education is preferred.
One to three years of concierge experience in a luxury environment.
Previous Four Seasons concierge experience is preferred.
Excellent communication skills.
Fluent in English, written and verbal; an additional language an asset.
Ability to use variety of software.