Job Description
GROUP & CORPORATE Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. About the Job:An opportunity has arisen for a Reservations Agent to join Jumeirah Global Contact Centre. The main duties and responsibilities of this role: • Proactively promote all properties and services within the Jumeirah portfolio in a friendly, professional and efficient manner upselling where appropriate to achieve all revenue objectives• Achieve targets set by Jumeirah for revenue, quality, customer service standards and productivity• Achieve minimum standards related to external reservation audits for LQA, Forbes and IFH call standards• Proactively handle and resolve customer and partner related queries and escalations through all channels which may include Telephone, email & chat within agree response times• Maintain the integrity and accuracy of Jumeirah customer data base following Jumeirah standards• Take ownership and keep up to date with information and training required to complete role effectively• Actively drive and work towards own Individual Performance Objectives • Reservation Filing of correspondence, handling customer complaints, checking and updating of daily reports• Complete payment requests and follow up for payments not made ensuring compliance with company payment policy • Any other duties reasonably requested by the managementAbout you:• 2+ years’ experience in hospitality or similar customer service role• Communicates Effectively (eMail, Telephone – Listening Skills, Writing Skills and Verbal communication etc.)• Lead by Example• Team Player - Collaborates positively and effectively with others and team• Flexible and adaptable to changing business needs and processes• Knowledge of PMS SystemsAbout the Benefits:We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
