Reservations Agent
Job Description
We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Reservations Agent you are responsible to maintain effective communication on all reservations made to ensure smooth and efficient service delivery and your role will include key responsibilities such as:
• Process and confirm guest room reservations made by clients on the phone, letter or fax
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
• Show complete product knowledge, understand rate structure and apply rate management
• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
• Promote and maintain good public relations and endeavors to maximize business
• Maintain an accurate room status at all times
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails
• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified
Skills
Education, Qualifications & Experiences You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.
Knowledge & Competencies
The ideal candidate will be customer focused and with an extremely proactive personality and a courteous, dynamic and approachable character. You will work effectively with professionalism and establish effective relationships with internal and external customers. You work independently within a structured environment while possessing following additional competencies:
Understanding the job
Teamwork
Taking Responsibility
Recognising Differences
Adaptability
Customer Focus
Job Location Abu Dhabi, UAE Capital Centre Arjaan by Rotana is conveniently located few steps away from Abu Dhabi National Exhibitions Centre (ADNEC) and a few minutes’ drive from the centre of Abu Dhabi, Yas Island attractions and Abu Dhabi International Airport. All of this makes the hotel a perfect choice for both, long-term business travellers and families who want to be in the centre of it all. Capital Centre ... Arjaan by Rotana is an upscale property offering 259 modern fully furnished studios and suites. With rooms ranging from classic studios, one bedroom suites & two bedroom suites, the hotel is an ideal destination for long-term guests seeking a hassle free experience to settle down in the capital. The hotel offers two dining experiences. Tamarind restaurant features buffet breakfast that won’t leave a gourmet dissatisfied. Aroma Lobby Lounge offers a selection of teas, coffees, soft drinks and tasty pastry. 5 meeting rooms can accommodate up to 120 delegates and were designed for the new genre of executives, who value efficient solutions. Bodylines Fitness & Wellness Club will help you keep fit and relaxed during your stay with its gymnasium, open-air swimming pool, sauna and steam rooms and massage rooms.
