Customer Service: Provide exceptional service to clients via phone, email, and in-person inquiries. Address questions, concerns, and feedback promptly and professionally.
Reservation Management: Process and confirm reservations accurately in the booking system. Ensure all details are correctly recorded, including guest preferences and special requests.
System Maintenance: Maintain the reservation database, ensuring all information is up-to-date and accurate. Generate reports on bookings and occupancy as required.
Collaboration: Work closely with other departments (e.g., Front Desk, Sales, Marketing) to ensure smooth operations and effective communication regarding guest reservations and needs.
Promotions and Packages: Stay informed about current promotions, packages, and services offered, and communicate this information to potential guests.
Issue Resolution: Handle any reservation-related issues or discrepancies, escalating to management when necessary to ensure customer satisfaction.
Training and Support: Assist in training new team members on reservation processes and software.
Qualifications:
Education: High school diploma or equivalent; a degree in hospitality management or a related field is preferred.
Experience: Previous experience in a reservation or customer service role, preferably in the hospitality industry.
Skills:
Languages: Proficiency in English.
Working Conditions: This position may require working flexible hours, including evenings, weekends, and holidays.