Job Description
We are looking for a Reservation Executive to join our team in Dubai, UAE. The ideal candidate should have a minimum of 1-5 years of experience in the hospitality industry. As a Reservation Executive, you will be responsible for handling all aspects of reservations, ensuring excellent customer service, and maximizing revenue for our hotel.
Responsibilities:
- Handle incoming reservation inquiries via phone, email, and online platforms.
- Provide accurate and detailed information to guests regarding room availability, rates, and hotel facilities.
- Process reservations, changes, and cancellations accurately and efficiently.
- Coordinate with other hotel departments to ensure smooth check-in and check-out processes.
- Upsell hotel services and amenities to enhance guest experience and maximize revenue.
- Maintain a good knowledge of the local area, attractions, and events to assist guests with their travel plans.
- Resolve guest complaints and issues promptly and professionally.
- Monitor and manage room inventory to maximize occupancy and revenue.
- Collaborate with the sales and marketing team to implement promotions and packages to attract guests.
- Prepare reports on reservation statistics, revenue, and occupancy rates.
Preferred Candidate:
- Prior experience as a Reservation Executive or in a similar role in the hospitality industry.
- Excellent communication and interpersonal skills to interact with guests and colleagues.
- Strong organizational and time management skills to handle multiple reservations and tasks simultaneously.
- Attention to detail and ability to work accurately under pressure.
- Proficient in using reservation software and computer systems.
- Knowledge of hotel operations and the ability to anticipate guest needs.
- Flexibility to work in shifts, including evenings, weekends, and holidays.
- Fluency in English, both written and spoken. Knowledge of additional languages is a plus.
- Customer service-oriented mindset and a passion for delivering exceptional guest experiences.
- Ability to work effectively in a team and independently.
Job Details
- Job Location
- Dubai United Arab Emirates
- Company Industry
- Hospitality & Accomodation
- Company Type
- Employer (Private Sector)
- Job Role
- Hospitality and Tourism
- Employment Type
- Full Time Employee
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- 1
Preferred Candidate
- Career Level
- Mid Career
- Years of Experience
- Min: 1 Max: 5
- Residence Location
- United Arab Emirates
- Degree
- Bachelor's degree / higher diploma