Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG®)
InterContinental Residences Dubai Business Bay is nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquillity amidst the city's vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, hotels strive to provide the epitome of luxury and lifestyle filled with elegance and sophistication.
With the combination of 176 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join the team as Reservation Agent and let us help you create a career journey like no other.
As a professional in your role, your responsibilities and essential job functions will include but are not limited to:
- Respond to reservation inquiries via phone, email, or online booking systems in a professional and timely manner.
- Provide detailed information about room availability, rates, special packages, and hotel services to guests.
- Process reservations, cancellations, and modifications, ensuring accuracy in booking details.
- Maintain an organized and up-to-date reservation system and ensure all guest requests and preferences are accurately recorded.
- Assist guests with special requests or issues, escalating to management when necessary.
- Cross-sell and upsell hotel services such as room upgrades, dining packages, or other amenities to maximize revenue.
- Communicate reservation details with relevant departments (front office, housekeeping, etc.) to ensure smooth guest experiences.
- Handle payment processing and ensure that guest information is handled securely.
- Stay updated on hotel policies, promotions, and procedures to effectively assist guests.
Ideally, you should possess some or all the following qualifications and experience:
- High school diploma or equivalent; a degree in hospitality or a related field is a plus.
- Prior experience in hotel reservations, front desk, or customer service roles preferred.
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational skills.
- Proficiency in using reservation software (such as Opera, PMS) and basic computer skills.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- Strong problem-solving skills and a customer-centric attitude.
- Availability to work flexible hours, including weekends and holidays.
- Multilingual abilities are a plus.
- In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace.
We are an equal opportunities employer.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
