Provide telephony and data support to the global Telesales & Retentions functions. Maintain performance standards for telesales functions on-site. Accountability for the Internet Sales Team reporting. Work as a wider, remote team to offer cross site support where necessary. Optimise in-week dialler strategy to maximise potential sales performance based on data analysis. Work closely with internal and external teams to enhance capabilities. Define and maintain calling schedules. Ensure data penetration meets desired levels through pro-active list management and operational co-operation. Provide regular updates to key stakeholders within the business on performance. Ensure regular distribution of business reports for multiple areas –Telesales/Retentions/Broker. Carry out ad-hoc analysis as required to support business initiatives and change management. Be the first point of contact between Telesales and Sales Operations for ad-hoc dialler queries and troubleshooting. Be aware of regulatory and compliance updates relevant to our business areas. Monitor Real-Time SLA performance on our Inbound channels and report to stakeholders.
Requirements
Skills & Qualifications:
Ability to work closely with key stakeholders at all levels up to and including senior executive team. Strong Excel skills. Knowledge of Salesforce CRM. Previous contact center experience in a sales environment. Excellent communication and presentation skills. Experience in strategy development and implementation. Ability to maintain a suite of operational reports. Understanding of data and driving data decisions. Ability and awareness to identify sales trends.
