Relationship Manager – Excellency Acquisition

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About the business area

The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service. We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include:

•  Relationship Management - Coordinate closely with clients, delivering on upfront cross sell of products and services to ensure a seamless Excellency onboarding experience and the increase share of wallet.
• Portfolio Management - Maintain a strong working knowledge of Excellency products and identification of sales opportunities, assessing clients’ requirements against new products availability in order to drive cross-sell, upsell and retention during the Onboarding +3 months.
• Volume Delivery - Deliver the financial target agreed with the business head through conducting the day-to-day activities as assigned in order to achieve set targets.
• Policies, Processes, Systems and Procedures - Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders.
• Self-Management - Manage self in line with the Bank’s people management policies, procedures, processes and practices to ensure adherence and to maximize own contribution to business performance.
• Customer Service - Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank’s required levels of service in all internal and external customer interactions.